Destiny Velazquez
Columbia,MD
Summary
Experienced technical expert with information technology systems, providing reliable communication and data services. Utilizes technical expertise to troubleshoot and maintain high operational standards in any organization. Track record of effective network integration and technical support, contributing to mission success and team efficiency. Currently holds a DoD Secret Security Clearance.
Overview
9
9
years of professional experience
Work History
Signal Support Systems Specialist
United States Army National Guard
01.2016 - Current
- Performed reimaging, updates, and technical assistance for computer systems, military technology, and radios.
- Maintain accountability of sensitive, mission-critical government equipment worth more than $1.5 million.
- Have held multiple positions in different organizations, which includes overseas deployments, leading teams across countries such as Iraq, Syria, Kuwait, and others.
- Ensured and maintained communications and network connectivity during large-scale, multi-state training exercises comprised of roughly 5,000 soldiers
Software Technician
Progressive Microtechnologies Inc.
04.2023 - 04.2024
- Identified areas for process improvements within the department''s operations which led to increased overall efficiency.
- Facilitated cross-functional collaboration by serving as a liaison between developers, quality assurance teams, and end-users.
- Improved software performance by identifying and resolving technical issues in a timely manner.
- Proficiency with CRM systems, Microsoft Office Suite tools, VoIP technologies, and troubleshooting customer issues related to networking and connectivity.
Education
Bachelor of Arts - Information Technology Management
Western Governors University
Salt Lake City, UT02-2026
Skills
- Audio and video systems
- Operating system administration
- Verbal and written communication
- Remote Access technologies
- Active Directory Users and Computers
- Group policy management
- Hardware/software installation and maintenance
Timeline
Software Technician
Progressive Microtechnologies Inc.
04.2023 - 04.2024
Signal Support Systems Specialist
United States Army National Guard
01.2016 - Current
Bachelor of Arts - Information Technology Management
Western Governors University
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