Brennan Owens
Philadelphia,PA
Summary
Dynamic and results-driven professional with extensive experience in retail merchandising leadership, and Security roles, eager to leverage skills to contribute to a thriving team environment. Committed to fostering a culture of productivity, collaboration, safety, and efficiency, enhancing the overall guest experience. Open to exploring new opportunities in leadership, customer service, and safety/security, with a strong desire for continuous professional growth and development. Passionate about driving success through innovative strategies and exceptional service delivery, with a keen interest in customer service-driven sectors such as Visual Merchandising and leadership, aviation, train operations, Museums and cultural heritage sites.
Overview
8
8
years of professional experience
Work History
Security Specialist
Target
Philadelphia, PA
10.2025 - Current
- Crisis response, conflict de-escalation, safety and crowd management; providing support to both guests and team members
- Monitor and document compliance with security protocols across all store departments.
- Conduct regular safety inspections to identify hazards and mitigate risks effectively.
- Collaborate with loss prevention teams to investigate suspicious activities and incidents.
- Implement daily inventory checks to prevent shrinkage and ensure product availability.
- Maintain accurate records of security incidents and resolutions for reporting purposes.
- Train team members on emergency response procedures in alignment with company policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
Visual Merchandising Lead
Target
Philadelphia, PA
09.2023 - 10.2025
- Assess and guide the execution of company Visual Merchandising Strategy and In-store Marketing to elevate visual standards and guest experience
- Plan and communicate daily/weekly merchandising workloads across all departments, focusing on sales, events, and promotions
- Solve merchandising issues and adjust floor sets in partnership with Leaders to create and maintain inspiring presentations
- Maintain organization of backroom space housing fixtures, signing, and In-Store Marketing
- Conduct regular visual merchandising audits to maintain compliance with company visual standards.
- Collaborate with cross-functional teams to align store layout with promotional strategies.
- Optimize product placement based on guest shopping patterns and seasonal trends.
- Facilitate training sessions with Team members on merchandising techniques in compliance with company standards.
Specialty Sales Consultant
Target
Orlando, FL
10.2018 - 09.2023
- Oversaw multiple departments including but not limited to clothing, electronics, home decor, general merchandise, and online order fulfillment.
- Set, fill, and price sales floor according to sale's trends, company standards, and guest engagement
- Manage both backroom and inbound shipment inventory
- Execute sales floor revisions and Visual Merchandising guides to ensure store and product layout are up to date with company standards
- Assisted in resolving customer inquiries and complaints to promote positive shopping experiences.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Documented customer feedback and concerns to inform continuous improvement initiatives.
- Navigated point-of-sale systems efficiently, facilitating smooth transaction processes for customers.
Education
Bachelor of Arts - Art History
University of Central Florida
Orlando, FL05-2023
Associate of Arts - undefined
Indian River State College
Fort Pierce, FL05-2019
Skills
- Incident response
- Risk management
- Emergency response
- Merchandise planning
- Promotional strategies
- Problem-solving
- Teamwork and collaboration
- Work Planning and Prioritization
- Coaching and mentoring
- Customer service and care
- Cash handling and management
Timeline
Security Specialist
Target
10.2025 - Current
Visual Merchandising Lead
Target
09.2023 - 10.2025
Specialty Sales Consultant
Target
10.2018 - 09.2023
Associate of Arts - undefined
Indian River State College
Bachelor of Arts - Art History
University of Central Florida