Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Franco

Daly City,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

6
6
years of professional experience

Work History

Security Specialist

Target
07.2022 - Current
  • Conducted security assessments of computer networks and systems to identify potential vulnerabilities.
  • Ran routine security checks, suggesting improvements as necessary.
  • Responded to incidents of workplace violence and unruly behavior on company property.
  • Supervised network activity and security camera footage to locate potential threats.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.

Grocery Manager

Safeway
04.2021 - 12.2023
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Person in Charge

Smart And Final
01.2019 - 03.2023
  • Ensured compliance with company policies and procedures.
  • Collaborated with other departments to coordinate efforts for successful project completion.
  • Managed daily operations of the Meat Department, including staffing and scheduling.
  • Ordered, received, and stocked merchandise in a timely manner.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Education

High School Diploma -

Nicholas Bravo
Mexico, ME

Skills

  • Intelligence-led tactics to keep team members and guest, safe and secure
  • Experience in crisis, response, safety and crowd management providing support to both guest and team members
  • De-escalation as well as experience with recovering stolen merchandise to prevent shortage
  • Ability to utilize target's video surveillance system
  • customer assistance
  • Merchandising
  • Handling perishables
  • Pallet Jack Operation
  • Payment Processing
  • Opening and closing procedures
  • Retail Sales
  • Ordering products
  • Cashier experience
  • Proper lifting techniques
  • Loading and unloading
  • Forklift Operation
  • Patience and Empathy
  • Bagging techniques
  • ID Verification
  • Loss Prevention
  • Incident Response
  • Physical Security
  • Emergency Response
  • Problem-Solving
  • Customer Support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Security Specialist

Target
07.2022 - Current

Grocery Manager

Safeway
04.2021 - 12.2023

Person in Charge

Smart And Final
01.2019 - 03.2023

High School Diploma -

Nicholas Bravo
Melissa Franco