Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brennan Prill

Grand Rapids,MI

Summary

Skilled technical support advisor with a background in providing customer-centric solutions and resolving complex technical issues. Strengths include problem-solving, communication skills, and proficiency in various technology platforms. Previous roles demonstrate impact through improved customer satisfaction rates and reduced support ticket resolution times. Adept at training team members on new technologies and procedures.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Insurance Agent

Figo Pet Insurance
Chicago, IL
03.2024 - Current
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Functioned as Pet Cloud Tech analyst, facilitating customer support.
  • Addressed technical issues faced by customers regarding Pet Cloud.
  • Utilized Data Dog to identify issue trends.
  • Designed and implemented software to optimize agent performance.
  • Utilized various software and tools to streamline processes within the call center.

Assignment Editor and Web Producer

WOOD TV8
Grand Rapids, USA
08.2021 - Current
  • Develop and maintain a network of sources, including government officials, community leaders, and other news organizations, to stay informed about breaking news and emerging stories.
  • Identify newsworthy events and pitch them to the news director or senior editors for coverage.
  • Develop and maintain relationships with reporters and photographers to ensure that they are equipped to cover assignments effectively.
  • Develop and maintain the website's content strategy, including the creation of new content and the optimization of existing content for search engines and other digital channels.
  • Manage social media accounts and coordinate with marketing and public relations teams to promote the website and its content across multiple channels.

News Editor/Photographer

WOOD TV8
Grand Rapids, USA
03.2021 - 08.2021
  • Edit raw video footage: assemble raw video footage into a polished final product that meets the producers or reporters requirements.
  • Reviewing and editing news stories and articles to ensure accuracy, clarity, and proper grammar and style.
  • Collaborating with reporters, writers, and photographers to develop content ideas and enhance storytelling.
  • Conducting research and fact-checking information to ensure that all news stories and articles are accurate and reliable.
  • Staying up-to-date on current events, trends, and new technologies in the news industry.
  • Operating and maintaining cameras, lighting equipment, and other production equipment.
  • Capturing high-quality video footage that accurately represents the news story or event being covered.
  • Editing and post-producing video footage as needed to enhance its quality and appeal.
  • Meeting tight deadlines for the submission of video footage to the newsroom or editorial department.

Production Assistant

Warner Bros. Entertainment
Los Angeles, USA
04.2015 - 06.2019
  • Assisting in pre-production tasks such as research, scheduling, and location scouting.
  • Assisting with the set-up and operation of equipment, such as cameras, lighting, and sound.
  • Assisting with talent management, including booking actors, extras, and other personnel for productions.
  • Providing support during production, such as running errands, managing supplies, and ensuring all crew members are fed and hydrated.
  • Managing paperwork and release forms for crew, cast, and locations.

At Home Advisor

Apple
Cupertino, USA
10.2013 - 09.2017
  • Providing support to customers through phone, chat, email, or other means of communication, while working remotely from home.
  • Assisting customers with troubleshooting technical issues related to Apple products, including macOS, iOS, iPadOS, tvOS, watchOS, Apple hardware, and software.
  • Providing customers with guidance and assistance on the use of Apple products and services, including Apple Music, iCloud, Apple TV, and Apple Watch.
  • Resolving customer issues efficiently and effectively, while adhering to Apple's policies and procedures for customer support.
  • Maintaining accurate records of customer interactions, and ensuring that customer data is secure and confidential.
  • Performed data entry, data cleaning, and data coding for analysis.
  • Leveraged Data Dog ahead of Apple's introduction of its internal solution.

Assistant Store Manager

CVS Health
Grand Rapids, USA
05.2010 - 10.2013
  • Assisted the Store Manager in managing the store's daily operations, including opening and closing procedures, staffing, and customer service.
  • Trained and supervised store employees, including scheduling and assigning tasks, coaching, and providing feedback.
  • Ensured that the store was properly stocked with inventory and that product displays were appealing to customers.
  • Maintained a clean and organized store environment, including restocking shelves, cleaning the store, and performing other duties as assigned.
  • Provided excellent customer service, resolving any issues or complaints that arise, and ensured that customers had a positive experience in the store.

Education

High School Diploma -

Lowell High School
Lowell
06-2010

Skills

  • Writing skills
  • Editing
  • Post-production
  • Adobe Creative Suite
  • Social media management
  • Communication skills
  • Adobe Photoshop
  • Video editing
  • Adobe Premiere
  • Video production
  • Journalism
  • Motion graphics
  • Graphic design
  • AP style
  • Photography
  • Fact checking
  • Proofreading
  • Research
  • Technical troubleshooting
  • Management
  • Web application development
  • Technical analysis
  • Application programming
  • Technical support
  • Content strategy
  • Customer communication
  • Data analysis
  • Data visualization
  • Microsoft power BI
  • Problem solving
  • iOS SDK
  • API integration
  • Swift programming
  • User interface design
  • Microsoft office
  • Data Dog Software Proficiency

Certification

Adobe Creative Suite, Present

Apple SDK Software, Present

Timeline

Insurance Agent

Figo Pet Insurance
03.2024 - Current

Assignment Editor and Web Producer

WOOD TV8
08.2021 - Current

News Editor/Photographer

WOOD TV8
03.2021 - 08.2021

Production Assistant

Warner Bros. Entertainment
04.2015 - 06.2019

At Home Advisor

Apple
10.2013 - 09.2017

Assistant Store Manager

CVS Health
05.2010 - 10.2013

High School Diploma -

Lowell High School

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Brennan Prill