Brennan Rager
Milwaukee,WI
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable Valet Parker possessing excellent memory, customer service and driving abilities. Hardworking and punctual individual with 2 years of experience parking and retrieving automobiles for customers in parking lots and storage garages. Comfortable driving both manual and automatic vehicles. Organized Maintenance Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Maintenance Technician bringing 2+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
5
5
years of professional experience
Work History
Valet Parking Attendant
The Pfister Hotel
Milwaukee, WI
09.2023 - Current
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Maintenance Technician
The Renaissance Milwaukee West Hotel
Wauwatosa, WI
03.2023 - 09.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Valet Parking Attendant
The Westin Milwaukee
Milwaukee, WI
05.2022 - 03.2023
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
Maintenance Technician
The Westin Milwaukee
Milwaukee, WI
02.2021 - 11.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
Customer Service Associate
The Lanes on 20
Racine, WI
05.2019 - 02.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Recommended improvements to products and services to mitigate complaints
- Consulted with customers regarding needs and addressed concerns
- Monitored shop equipment to maintain safe working condition
- Kept detailed records of repairs, labor involved, and parts used
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Trained new employees on lane maintenance, pointing out safety mechanisms and features
- Performed preventive maintenance and inspected issues with pinsetters
- Took a three-day extensive class presented by Stahl's about maintenance on pinsetters
- Changed oil, cleaner, and other products inside a lane oiler
- Operated, maintained and performed repairs on pinsetter equipment
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Operated drill press machines and manually set pitch and depth when drilling bowling balls.
Dietary Aide
Oakridge Care Center
Union Grove, WI
02.2019 - 05.2019
- Served specific meals to patients with special dietary needs
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Set tables before patients arrived to maintain meal plan productivity
- Stocked food and other supplies for main kitchen and units as needed
- Cleaned and maintained dining room during and after each meal service
- Delivered snacks to nurse station for distribution to specific residents
- Worked closely with team members to update cleaning protocols and increase aide efficiency
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality
- Received, stored and distributed food and supplies promptly, checking orders for accuracy.
Education
Bachelor of Arts - Architecture
University of Wisconsin - Milwaukee
Milwaukee, WI05.2025
High School Diploma -
Shoreland Lutheran Highschool
Somers, WI06.2021
Skills
- Customer Support
- Inbound and Outbound Calling
- MS Office proficiency
- Project management
- Problem Resolution
- Customer Service
- High-energy attitude
- Problem-solving abilities
- Adaptive team player
- Customer relations
- Quick Decision Making
- Adaptable to change
- Ability to Follow Directions
- Team player mentality
- Strong Work Ethic
- Customer Service-Oriented
- Vehicle parking and retrieval
- Professional Appearance
- Clean Driving Record
- Reliability and punctuality
- Patience and Tolerance
- Valet services
- Effective problem solving
- Self-Motivated Work Ethic
- Reliable and punctual
- Money Handling
- Conflict Management
Bowling
I bowl for UW - Milwaukee and will be the President come this next semester.
Timeline
Valet Parking Attendant
The Pfister Hotel
09.2023 - Current
Maintenance Technician
The Renaissance Milwaukee West Hotel
03.2023 - 09.2023
Valet Parking Attendant
The Westin Milwaukee
05.2022 - 03.2023
Maintenance Technician
The Westin Milwaukee
02.2021 - 11.2021
Customer Service Associate
The Lanes on 20
05.2019 - 02.2021
Dietary Aide
Oakridge Care Center
02.2019 - 05.2019
Bachelor of Arts - Architecture
University of Wisconsin - Milwaukee
High School Diploma -
Shoreland Lutheran Highschool