Energetic individual with attention to detail and well-trained in handling maintaining customer records.
Overview
15
15
years of professional experience
Work History
Billing Analyst
Utility Management Solutions
01.2018 - Current
Manage Company Portfolios- Manage over 60 properties in the U.S
Calculate water, sewer, and gas charges
Send out the invoices monthly to residents.
Manage and Build Relationships- Stay in contact with property managers for all properties
Report if we see higher than normal usage for water and sewer for any residents each month
Report if we see anything wrong with their provider bills
Building the relationships lead to getting more properties and building the business.
Customer Service- Keeping residents and property managers up to date on billing changes and how to make payments and ways to save money on bills each month.
Utility Entry- Over 60 Properties Nationwide
Responsible for accurate data entry and set up of monthly billing processes for apartments, townhomes, and other commercial / retail buildings.
Communication with over 60 different property managers- Communicate through phone calls and emails
Stay ahead of problems with residents with fixing meters if they go down.
On-Site Manager
Doherty Staffing Solutions
11.2016 - 01.2018
Supervisor to 100+ employees
Payroll
Data Entry
Build Client Relationships
Coach Employees
Manage Schedules
Schedule Training's
Call Candidates for Job Openings
Customer Service Associate
Transport America
02.2014 - 10.2016
Data Entry
Customer Service
Make Appointments
Billing
Customer Assistance
Landscaper/Mowing Lawn/ Snow Removal
T&R Landscaping
05.2013 - 02.2014
Lawn Care
Landscaping
Snow removal
Crew chief
UNIVERSITY OF WISCONSIN-RIVER FALLS
09.2009 - 04.2012
Official Sports
Control Game
Basketball
Football
Soccer
Powder Coater
Spectrum Industries, Inc.
05.2009 - 08.2010
Hanging Desk Parts
Powder Coating Desk Parts
Packing and Counting Parts
Education
Bachelor's in Applied Science- Business Management & Marketing -
University of Wisconsin-River Falls
River Falls, WI
05.2012
Skills
Debt management
10-Key Data Entry
Accounts receivable management
Account updating
Microsoft Excel
Billing Document Creation
Word Processing
Dispute Resolution
Timeline
Billing Analyst
Utility Management Solutions
01.2018 - Current
On-Site Manager
Doherty Staffing Solutions
11.2016 - 01.2018
Customer Service Associate
Transport America
02.2014 - 10.2016
Landscaper/Mowing Lawn/ Snow Removal
T&R Landscaping
05.2013 - 02.2014
Crew chief
UNIVERSITY OF WISCONSIN-RIVER FALLS
09.2009 - 04.2012
Powder Coater
Spectrum Industries, Inc.
05.2009 - 08.2010
Bachelor's in Applied Science- Business Management & Marketing -
University of Wisconsin-River Falls
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Billing Analyst at UTILITY MANAGEMENT SOLUTIONSBilling Analyst at UTILITY MANAGEMENT SOLUTIONS