Summary
Overview
Work History
Skills
Education
Volunteer Experience
Additinal Information
Certification
Accomplishments
Timeline
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Brennan Wiley

Chester,SC

Summary

Versatile and results-driven professional with extensive experience in technical support and customer service, notably at TruVista Communications. Excelled in software troubleshooting and computer networking, while demonstrating exceptional problem-solving abilities and customer engagement. Raised $30,000 for the Salvation Army, showcasing unparalleled fundraising and organizational skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician

TruVista Communications
Chester, SC
07.2022 - Current
  • Internet service techs are expected to be professional and efficient in their work
  • Our duties as Field service technician's include running low voltage wire (Cat 5, Cat 6, COAX, and fiber optic) from inside the house to terminate at protector on side of home and if required hang lines from telecom pole/pedestal to the house
  • We are also expected to properly set up modem and router equipment
  • I have become extremely proficient at troubleshooting and resolving issues both hardware and software related in the realms of DSL, Cable internet, and fiber optic and have ambitiously perused more knowledge and skills in this field of work

Builder/installer

HomeTeam Pest Defense
Pineville, NC
04.2022 - Current
  • As a Builder/installer we are tasked with implementing pest defense in and around new construction homes
  • We are responsible for correctly installing TAEXX tubes in homes quickly and in good detail
  • We are responsible for planning out routes and other stops ahead of time and execute the route in a sensible manner
  • We are held to a very high standard of jobs completed and quality of our completed jobs and required to stay very up to date with our paperwork, keeping it organized and turned in on time
  • All of these tasks were completed to the best of my ability and constantly improved upon

Online Order Fulfillment

Lowe's Home Improvement
Fort Mill, SC
08.2021 - 03.2022
  • Online order fulfillment associates receive online orders and are tasked with searching and locating the items in the order as fast as they can and are expected to keep the order staging area organized and clean
  • I am also required to answer any questions customers may have about their order and solve any problems they may have on one of the three store systems we are expected to learn
  • In addition when we are on the sales floor we are expected to preform as any sales associate would to the best of our ability to get the customer what they need from our store
  • I was able to quickly learn the layout of the store and information about product location and details on product to easily answer customer questions without assistance

Shipping and Receiving Associate

The Home Depot
Rock Hill, SC
01.2020 - 03.2020
  • I was tasked with receiving and sending out trucks from Home Depot in Rock Hill
  • Paper work was a huge part of the job along with paying attention and moving quickly to unload the trucks
  • I continuously pushed my limits on speed and efficiency to restock the store more efficiently

Computer Repair Intern

Datasyst
Charlotte, NC
06.2019 - 07.2019
  • Troubleshoot alongside repair technicians, Perform computer diagnostic, replace parts, system updates, computer cleaning and a large assortment of software related fixes
  • I successfully repaired a dozen or more devices on my own and preformed many cleanings and assisted in board repairs on no less than 4 occasions, all of which achieved the desired result of fixing the computer, laptop or phone

Pantry Soldier (Volunteer)

Salvation Army
Charlotte, NC
01.2014 - 01.2019
  • Raised thirty thousand dollars for the food pantry by organizing and participating in various fund raising events
  • Purchased food for and stocked food pantry

Skills

  • Order Fulfillment
  • Windows
  • Microsoft Powerpoint
  • Power tools
  • Software Troubleshooting
  • Order Picking
  • Help Desk
  • Freight Experience
  • Technical Support
  • Assembly
  • Computer Networking
  • Fundraising
  • Cable management
  • Computer Hardware
  • Shipping & Receiving
  • Customer service
  • Hand tools
  • Farm machinery
  • Load & Unload
  • Warehouse Experience

Education

High School Diploma -

Westminster Catawba Christian School
01.2019

Volunteer Experience

Salvation Army, Charlotte, NC, 01/01/14, 12/31/19, Pantry Soldier, Raised thirty thousand dollars for the food pantry., Organized and participated in various fundraising events., Purchased food for and stocked food pantry.

Additinal Information

I am currently working to break into the field of computer and information technology. I am very adept with computer hardware having successfully built 3 computers for myself and friends that have worked without flaw the majority of their lifespan. My personal PC and time in the computer repair internship has made me well versed in troubleshooting software and hardware issues, motivating me to not give up until the problem is solved. I have an unknown number of hours of research on computers and tech as it is naturally intriguing and easy for me to comprehend and apply to working solutions.

Certification

  • OSHA electrical safety certification

Accomplishments

Worked with a tem of students in high school to raise $30,000 for the salvation army and remodel/rebuild a house for the homeless to use.

Accomplished ss a Telecom Field Service Technician the requirements to be a tech level two in just under a year and a half.

Built and repaired Personal Computers for numerous customers on the side with no issues/complaints.

Timeline

Field Service Technician

TruVista Communications
07.2022 - Current

Builder/installer

HomeTeam Pest Defense
04.2022 - Current

Online Order Fulfillment

Lowe's Home Improvement
08.2021 - 03.2022

Shipping and Receiving Associate

The Home Depot
01.2020 - 03.2020

Computer Repair Intern

Datasyst
06.2019 - 07.2019

Pantry Soldier (Volunteer)

Salvation Army
01.2014 - 01.2019

High School Diploma -

Westminster Catawba Christian School

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Brennan Wiley