Brennan Wood
Conroe,TX
Summary
I am a goal-driven Assistant Service Manager with a focus in managing customer interactions, coaching, and training. I demonstrate several years of effective customer service and A+ hospitality that goes above and beyond standard service expectations, and demonstrates a heart for people, head for business, and passion for results.
Overview
3
3
years of professional experience
Work History
Assistant Service Manager
H-E-B
Conroe, Texas
08.2025 - Current
- Assists in daily service operations.
- Manages over 200 team members, ensuring accurate start times, end times, and breaks.
- Supports customer inquiries and resolves issues efficiently.
- Learn and teach company policies and procedures to ensure compliance.
Cashier
H-E-B
Huntsville, Texas
03.2023 - 08.2025
- Processed customer transactions quickly and accurately.
- Handled cash transactions with care and accuracy.
- Assisted customers in selecting products and answering questions regarding them.
- Maintained a clean and organized checkout area for service that goes above and beyond.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05-2027
Skills
- Customer service
- Team leadership
- Conflict resolution
- Critical thinking
- Time management
- Coaching and mentoring
Affiliations
- Honors college.
- Pre-law society.
- Four times consecutive Dean's list scholar.
Accomplishments
- Reworked the Conroe Market H-E-B IPB coaching.
References
References available upon request.
Timeline
Assistant Service Manager
H-E-B
08.2025 - Current
Cashier
H-E-B
03.2023 - 08.2025
Bachelor of Science - Criminal Justice
Sam Houston State University
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