Brennen Glover

• Assist Dr Bluth, as well as, the other three providers with procedures
• Practice good customer service while documenting the encounter with the patient
• Keep an accurate record of all visits, medications, temperature logs for vaccinations, as well as any questions or concerns the patient may have.
• Collected vital signs such as temperature, blood pressure, pulse rate, and respiration rate.
• Cleaned and sanitized patient rooms and equipment according to established procedures.
• Performed routine laboratory tests under supervision of a licensed medical professional.
• Administered oral medications as directed by RNs or physicians.
• Participated in team meetings related to patient care planning.
• Attended educational programs designed to enhance job performance skills.

• Prepare and examine financial reports and records
• Maintain confidential emails
• Manage accounts payable and accounts receivable for four different accounts
• Maintained a customer pay portal
• I ensure that all financial records are accurate.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Created comprehensive reports on account performance and presented them to senior management.
• Managed multiple accounts simultaneously while meeting deadlines.
• Resolved customer complaints in a timely manner.
• Prepared monthly financial statements for each account.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed successful customer relationships to boost sales opportunities.
• Renewed existing accounts by building relationships with clients.
• De-escalated customer interactions by providing alternative solutions to issues.

Provided information about products and services available to customers.

• Provided accurate quotes for requested products or services.
• Maintained knowledge of current sales promotions and new product releases.
• Stayed informed of industry trends by attending relevant workshops and seminars.
• Addressed inquiries, resolved customer issues, and managed customer relations.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Processed customer orders accurately and efficiently.
• Resolved customer inquiries in a timely manner.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Followed up with customers after purchase to ensure satisfaction.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Developed relationships with key clients through regular contact and follow-up communication.
• Suggested product solutions based on individual customer needs.
• Answered phone calls from customers promptly and courteously.

• Assisted with personal care activities, such as bathing, dressing and grooming.
• Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Recorded daily notes about client conditions, treatments provided and progress made.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Participated in developing individualized care plans based on medical orders and assessments.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Assisted clients with bathing, dressing and incontinence care.
• Maintained clean and well-organized environment for client happiness and safety.
• Helped clients stay happy and healthy by providing mental and emotional support.

• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Verified accuracy of medication labels before they were dispensed to customers.
• Received payment from customers and processed credit card transactions when necessary.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
• Restocked shelves with new supplies of medications as needed.
• Assisted in training new employees on pharmacy procedures.
• Monitored inventory levels of commonly used drugs and placed orders when necessary.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.