Brennen Hansen
Overland Park
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
E-commerce Manager
B&B Inc.
Overland Park
12.2019 - Current
- Manage the development of online product catalogs, ensuring accuracy and consistency across all platforms.
- Provide technical support for customers experiencing difficulty navigating or placing orders on the site.
- Utilize social media platforms such as X, Facebook, and Instagram to drive engagement with target audience.
- Develop a comprehensive digital marketing strategy to reach new customers and increase brand awareness.
- Provide efficient and courteous service to customers at all times.
E-commerce Specialist
Paycation Inc.
Overland Park
08.2018 - Current
- Designed product listings on Amazon, eBay, and Shopify using product photos, descriptions and company pricing information.
- Developed email marketing strategies to increase sales through promotional offers.
- Conducted market research to identify new trends in industry or among competitors.
- Packed and fulfilled online orders with proper packaging materials and documents.
- Managed inventory by arranging for product returns, rebates and exchanges.
- Communicated with customers about order status, shipping dates and delivery tracking numbers.
Team Member
Chipotle
Shawnee
08.2017 - 06.2019
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Cross-trained in multiple positions within the store as needed.
- Maintained an organized work area to ensure efficient operations.
Education
ARTS (ASSOCIATE) -
Johnson County Community College
Overland Park, KSSkills
- E-commerce platforms
- Digital Marketing
- Customer Satisfaction
- Email Promotions
- Content Creation
- Branding
Timeline
E-commerce Manager
B&B Inc.
12.2019 - Current
E-commerce Specialist
Paycation Inc.
08.2018 - Current
Team Member
Chipotle
08.2017 - 06.2019
ARTS (ASSOCIATE) -
Johnson County Community College