Njogu Bah
Decatur ,GA
Summary
Dynamic E-Commerce Manager with a proven track record at Krogers Grocery Store, enhancing customer satisfaction and driving sales growth through strategic product management and effective team leadership. Expert in e-commerce platforms and inventory tracking, with a knack for fostering professional development and resolving customer issues, ensuring brand loyalty and operational excellence.
Overview
4
4
years of professional experience
Work History
E-Commerce Manager
Krogers Grocery Store
11.2023 - Current
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Helped find leading online retailers and platforms to connect with consumers.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
Produce Manager
Krogers Grocery Store
12.2022 - 06.2023
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Shift Lead Supervisor
Fed Ex Ground
01.2021 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Education
Business Administration - Business
Miller Grove High
Lithonia, GASkills
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Action planning
- Inventory tracking
- Mobile commerce
- Online advertising
- Product diversification
- Staff training and development
- Customer service
- Customer order management
- Time management
- Decision-making
- Strategic planning
- Market intelligence
Timeline
E-Commerce Manager
Krogers Grocery Store
11.2023 - Current
Produce Manager
Krogers Grocery Store
12.2022 - 06.2023
Shift Lead Supervisor
Fed Ex Ground
01.2021 - 09.2022
Business Administration - Business
Miller Grove High
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