Brennen Horn
East Lansing,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem analysis, notably at Jamison's Party Rental. Excelled in upselling and payment processing, enhancing customer satisfaction and operational efficiency. Proven track record in fostering positive relationships and exceeding service goals through proactive and professional engagement.
Overview
3
3
years of professional experience
Work History
Rental Equipment Technician (Seasonal)
Jamison's Party Rental
05.2023 - Current
- Resolved customers' complaints regarding products or services.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Followed up with clients after installations to assess quality service and customer satisfaction.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Leasing Agent
DTN Management
01.2024 - 05.2024
- Generate, manage and close leads for new leases.
- Have positive and professional relations with all employees, future residents, community members and current residents.
- Work as part of a team to exceed property goals.
- Assist with planning and hosting of resident events.
- Use approved technology and operating software to create, manage and convert leads to leases and manage resident needs.
- Create and present leases to future residents and renewing current residents.
- Enter work orders as received and follow up after completion to ensure customer satisfaction.
Food and Beverage Server
Levy Restaurants
05.2021 - 08.2021
- Provided exceptional customer service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Some College (No Degree) - Exploratory Preference
Saginaw Valley State University
Saginaw, MIBachelor of Science - Political Science - Prelaw
Michigan State University
East Lansing, MI12.2026
Skills
- Positive and Professional
- Customer Service
- Problem Analysis
- Job Planning
- Upselling
- Payment Processing
Timeline
Leasing Agent
DTN Management
01.2024 - 05.2024
Rental Equipment Technician (Seasonal)
Jamison's Party Rental
05.2023 - Current
Food and Beverage Server
Levy Restaurants
05.2021 - 08.2021
Some College (No Degree) - Exploratory Preference
Saginaw Valley State University
Bachelor of Science - Political Science - Prelaw
Michigan State University
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