Brennen Mast
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Reliance Matrix, excelling in claims analysis and compliance. Recognized for reducing processing time through organized workflows and critical thinking. Adaptable communicator skilled in fostering relationships and driving results, ensuring client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Claims Examiner- Absence Management Specialist
Reliance Matrix
02.2024 - Current
- Reviewed and analyzed claims to determine eligibility and compliance with policy guidelines.
- Coordinated communication between claimants and internal departments to facilitate resolution of inquiries.
- Utilized claims processing software to enter, track, and manage claim statuses efficiently.
- Identified discrepancies in claim submissions and collaborated with relevant parties for clarification.
- Maintained accurate documentation of claims decisions and actions taken throughout the review process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
Inventory Manager
Volkswagen North Scottsdale
03.2012 - 02.2024
- Accurately processes all documentation related to new and used vehicle acquisitions, trade-ins, port arrivals, and dealer trades.
- Oversees and manages the dealership’s vehicle inventory, ensuring proper tracking of vehicle status including recalls, emissions compliance, photography, detailing, and reconditioning.
- Drives customer retention and revenue growth by proactively contacting lease clients and internet sales leads to schedule appointments for new leases and purchases.
- Consistently meets and exceeds deadlines for various operational projects, including monthly and quarterly inventory audits.
- Cross-trained across multiple departments, providing flexible and reliable support. Known for a positive attitude, eagerness to assist, and ability to adapt quickly to changing needs, making a valuable contribution to team success.
Esthetician
LunchboxWax
01.2016 - 09.2016
- Delivered a full range of professional waxing services for both male and female clients, ensuring comfort and high-quality results.
- Maintained a positive, upbeat, and personable demeanor in a fast-paced, client-focused environment.
- Built strong client relationships and fostered loyalty through exceptional service and an innate ability to make clients feel valued and at ease.
- Performed daily opening and closing procedures, including front desk operations such as answering calls, scheduling appointments, and maintaining the cleanliness and presentation of the salon.
- Promoted and upsold salon beauty products and treatment packages, consistently meeting or exceeding sales quotas.
Education
Associate of Arts - Arts
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05-2012
Skills
- Verbal communication
- Adaptable
- Organized
- Social listening
- Critical thinking
- Creative vision
Timeline
Claims Examiner- Absence Management Specialist
Reliance Matrix
02.2024 - Current
Esthetician
LunchboxWax
01.2016 - 09.2016
Inventory Manager
Volkswagen North Scottsdale
03.2012 - 02.2024
Associate of Arts - Arts
Maricopa Community Colleges, Glendale Community College