Brennen Snow
Garden Grove,CA
Summary
Self-motivated Quality Assurance Analyst with exceptional oral and written communication skills and extensive expertise in computer software development. Proven track record in executing quality assurance testing and delivering consultative services that enhance customer satisfaction. Adept at identifying issues and implementing effective solutions to ensure product excellence. Committed to maintaining high standards of quality and fostering collaborative relationships within cross-functional teams.
Overview
16
16
years of professional experience
Work History
Quality Assurance Analyst
Blizzard Entertainment
03.2021 - 07.2025
- Pushed QA efforts across gameplay feature development, app reliability/performance, and live ops patching including the creation of detailed test plans and documentation for external testing teams, improving onboarding and reducing test time to completion while maintaining a high level of reliability.
Assisted with managing and executing client-side testing efforts, ensuring graphical rendering updates met design specifications and user experience expectations.
Coordinated with engineers to develop live ops tools, validate their performance and implement them in to live ops process reducing task completion time and allowed new testing strategies.
Partnered with production leadership to establish Live Ops QA strategy, managing build validation processes, patch readiness workflows, and the build/deployment of internal and beta environments.
Compatibility Analyst
Blizzard Entertainment
11.2014 - 03.2021
- Designed hardware/software configuration testing of mobile projects.
- Worked along side 3rd party hardware developers to test document and follow up on issues that involved multiple businesses.
- Created performance evaluation reports of hardware and software to update first party and third-party stakeholders on possible issues, and followed up with additional requests.
- Provided hardware/software support for setup and live troubleshooting of eSports tournaments.
Customer Support
Blizzard Entertainment
12.2009 - 11.2014
- Assisted customers via live In-game chat, web text support, and phone support to resolve account & technical issues.
- Trained and mentored customer service employees.
- Maintained the support articles for technical issue troubleshooting used throughout Customer Support.
- Led a team of 10 technical representatives to perform server stability testing for maintenance and patch days to ensure all aspects of our games were functional for customer use.
Education
Associate of Science - Computer Science
Golden West College
Huntington Beach, CASkills
- Technical skills: Unity Jenkins, Git, BigQuery, Kibana, Hardware troubleshooting, ASTQB Testing certified
- Tool Experience: Jira, Testrail, Confluence, Braze, Optimizely
- Soft Skills: Test planning, Test leading and execution, bug tracking, mentoring and nesting
Timeline
Quality Assurance Analyst
Blizzard Entertainment
03.2021 - 07.2025
Compatibility Analyst
Blizzard Entertainment
11.2014 - 03.2021
Customer Support
Blizzard Entertainment
12.2009 - 11.2014
Associate of Science - Computer Science
Golden West College
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