Brennon Davis
Product Manager
Ogden,Utah
Summary
Growth-oriented Product Professional with a deep foundational background in technical support, client escalations, and cross-functional leadership. Proven track record of bridging the gap between technical teams and business strategy to streamline processes and improve product delivery. Certified Scrum Product Owner (CSPO) and Six Sigma Yellow Belt experienced in backlog management, Agile frameworks, and driving end-to-end product development cycles.
Overview
9
9
years of professional experience
5
5
Years of Technical Support Experience
3
3
Years of B2B Sales Experience
Work History
Associate Product Manager
Priority Dispatch
Salt Lake City, Utah
07.2025 - Current
- Own and optimize the product backlog, facilitating weekly sprint planning, backlog grooming, and retrospective meetings for cross-functional engineering teams.
- Provide strategic product direction by translating qualitative customer feedback, support escalations, and technical requirements into actionable user stories and roadmap items via the creation of Product Requirement Documentation.
- Define and enforce internal processes to accelerate design changes and feature approvals, reducing time-to-market and removing friction between development and product stakeholders.
Technical Support Manager
Priority Dispatch
Salt Lake City, Utah
04.2021 - 07.2025
- Collaborated with cross-functional leadership across QA and Development to support high-stakes product releases, bug tracking, and continuous software improvements.
- Managed a technical support team, overseeing training, mentorship, and a 24/7 escalation rotation while handling high-tier client issues to ensure rapid resolution.
- Spearheaded Go-To-Market (GTM) support strategies for new product launches, implementation phases, and formal End-of-Life (EoL) or sunsetting communications.
- Optimized the support tech stack, driving tool utilization and performance metrics across Salesforce, GoToAssist, Five9, and Scribe AI.
Software Support Technician
Priority Dispatch
Salt Lake City, Utah
11.2019 - 04.2021
- Diagnosed and resolved complex server/client architecture issues for the company’s highest-value enterprise clientele.
- Tested reported bugs and partnered with product teams to validate configurations, ensuring software stability before and after deployments.
- Authored product documentation and designed onboarding training programs to accelerate the ramp-up time for incoming technical representatives.
Sales Representative
Clearlink
Salt Lake City, Utah
08.2017 - 11.2019
- Identified and diagnosed core customer pain points during high-volume consultations, translating user objections into actionable feedback for internal performance improvements.
- Leveraged data-driven communication strategies to consistently exceed performance benchmarks, earning the Employee Impact Award and Top Sales Performer honors out of a competitive peer group.
- Partnered cross-functionally to analyze customer buying friction, contributing to the optimization of sales messaging and consumer-facing positioning.
Skills
- Agile/Scrum Methodology
- Product Development Lifecycle
- Backlog Management
- Go-To-Market (GTM) Strategy
- Product Analytics
- Understanding how systems are built
- Dependencies
- Network protocols
- Postman
- JSON
- XML
- SQL data payloads
- Storage
- Azure DevOps
- Salesforce
- Five9
- Scribe AI
- GoToAssist
- ClaudeCode
- Agentic AI
- SQL Server
- C#
- Python
- QA & Bug Testing
- SaaS Architecture
- Video Game development
- Sound fx
- Music
- UI/UX
- Programming
- Character design
- Systems thinking
- Publishing
- Marketing
- Flavor text
Technical Skills
Agile/Scrum Methodology, Product Development Lifecycle, Backlog Management, Go-To-Market (GTM) Strategy, Product Analytics, PRD/TRD, Understanding how systems are built, Dependencies, Network protocols, Postman, JSON / XML / SQL data payloads and storage, Azure DevOps, Salesforce, Five9, Scribe AI, GoToAssist, ClaudeCode, Agentic AI, SQL Server, C#, Python, QA & Bug Testing, SaaS Architecture, Video Game development (sound fx, music, UI/UX, programming, character design, systems thinking, C#, publishing, marketing, flavor text)
Certification
- CSPO - Certified Scrum Product Owner (ScrumAlliance)
- SixSigma Yellow Belt (6SigmaStudy)
Honors And Awards
- Manager of the Quarter, Priority Dispatch, 2024
- Employee of the Quarter, Priority Dispatch, 2020
- Employee Impact Award, Clearlink, 2018
- Top Sales Performer, Clearlink, 2018
Timeline
Associate Product Manager
Priority Dispatch
07.2025 - Current
Technical Support Manager
Priority Dispatch
04.2021 - 07.2025
Software Support Technician
Priority Dispatch
11.2019 - 04.2021
Sales Representative
Clearlink
08.2017 - 11.2019