Summary
Overview
Work History
Education
Skills
Applicationknowledge
Certification
Timeline
Generic
Brent Atwood

Brent Atwood

Aracnum,OH

Summary

Platform engineering Christian professional with a deep understanding of system architecture and cloud environments. Possesses a strong history of driving infrastructure improvements and automating processes to enhance operational efficiency. Focused on collaborative team efforts and adaptable to dynamic project requirements, ensuring dependable and flexible performance. Skilled in infrastructure such as code, containerization, and cloud services, valued for reliability and problem-solving abilities. As a man of faith, I am passionate about using my skills to help a faith-based company maximize its global reach, advancing its mission and making a positive impact globally.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Platform Engineer I

CareSource
05.2021 - Current
  • Perform backup and restores using Commvault and Metallic from Isilon, Pure FlashBlade, Iron Mountain’s Iron Cloud, and Azure storage
  • Maintain schedules of backups
  • Work with VAR to keep Commvault and Metallic software and licensing up to date
  • Fullfill audit and compliance requests
  • Fullfill any restore requests from Service Now
  • Maintain tape backups
  • Administer the roll-out of security patches for Microsoft and Linux servers
  • Used Tanium to push out the security patches
  • Created software package, software bundles, and packages in Tanium
  • Build servers through Cloud Café (VMWare)
  • Maintain, upgrade, and decommission servers through vSphere
  • Work with Change/Release Management to perform Production upgrades and changes
  • Administer access to Microsoft Azure
  • Build servers in Azure with CLI and Powershell
  • Manage subscriptions, resource groups, and storage accounts in Azure
  • Work with consultants on access to Data Factories
  • Work with Infosec team to create a script and deploy the script through Tanium to push out Microsoft Defender installation/upgrades
  • Created script to push out Illumio to all servers
  • Worked with Continuous Improvement team to build, test, and implement a new process to request and maintain AD groups through Service Now, Sailpoint, and Active Directory
  • Create, maintain, and update group policies in AD

Client Engineer II

CareSource
09.2018 - 05.2021
  • Built, installed, and maintains Papercut server and software on company-wide printers
  • Provides Executive-level support
  • Automated ServiceNow tickets with PowerShell
  • Automated daily tasks performed by client engineers with PowerShell
  • Create knowledge base articles that provide instruction and increase the knowledge within the team
  • Work with outside vendors to resolve Tier III issues
  • Work through Change Management process to push through company-wide changes
  • Provide training to new team members and to current team members
  • Tier II troubleshooting over the phone with the help desk or in person with the user
  • Performs on-call troubleshooting during off-hours
  • Maintains asset levels through disposal and purchasing
  • Represented Client Systems as lead in Ohio RFA Responses
  • Main point-of-contact when the manager is out-of-the-office
  • Main point-of-contact for any Verizon, AT&T, printer, MacOS, and WorkSpace One issues

Network Analyst/Service Technician

ComDoc/Xerox
07.2013 - 08.2018
  • Aid in the installation, layout, and maintenance of all network components within the companies that ComDoc services
  • Trouble shooting connection problems between computers, copiers, email and faxing
  • Mechanically able to completely take apart, diagnose and fix multiple brands of copy machines only ordering the necessary parts needed to fix the machine
  • Customer service-being a calm figure in a high stress situation of machines being down
  • Work closely with the IT teams of programmers, designers and IT managers to design their personalized system
  • Involved as a leader in company enhancement programs to create a better work environment for all employees and customers
  • Inventory Management

Audio/Video Technician

Clearcreek Christian Assembly
07.2009 - 09.2010
  • Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Managed compression, digitization and storage of audio and video data.
  • Reduced equipment downtime by maintaining an organized inventory of spare parts and tools for quick repairs during events.
  • Set up projectors, laptops and microphones for live presentations.
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.
  • Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
  • Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.

Education

Cloud Computing -

Western Governors University
03.2021

Leadership Development Courses -

ComDoc/Xerox Continuing Education
Ohio
05.2017

Bachelor of Science - Organizational Leadership

Wright State University
Fairborn, OH
12.2013

High School Diploma -

Centerville High School
Centerville, OH
06.2002

Skills

  • Problem Management
  • Troubleshooting
  • Root Cause Analysis
  • Incident Management
  • Application Support
  • Backup Management
  • Active Directory Management
  • Server and Workstation Administration
  • Communication
  • Cloud Computing in Azure
  • Working in a virtual environment
  • Healthcare Confidentiality
  • Infrastructure Maintenance and Planning

Applicationknowledge

  • Microsoft Azure
  • Commvault and Metallic
  • Tanium
  • Microsoft Defender
  • Illumio
  • Isilon
  • Pure FlashBlade
  • VMWare vSphere
  • AppD
  • InfoBlox
  • SCCM
  • PaperCut
  • Active Directory
  • PowerShell
  • MobileIron
  • Workspace One
  • Jamf
  • Absolute
  • Microsoft Exchange
  • BitLocker
  • VMWare Horizon VDI
  • MacOS
  • RDP
  • Dameware
  • VSCode
  • Microsoft Office
  • ServiceNow
  • Xerox applications(drivers/software)

Certification

CompTIA A+

Security+

Network+

Timeline

Platform Engineer I

CareSource
05.2021 - Current

Client Engineer II

CareSource
09.2018 - 05.2021

Network Analyst/Service Technician

ComDoc/Xerox
07.2013 - 08.2018

Audio/Video Technician

Clearcreek Christian Assembly
07.2009 - 09.2010

Bachelor of Science - Organizational Leadership

Wright State University

High School Diploma -

Centerville High School

Cloud Computing -

Western Governors University

Leadership Development Courses -

ComDoc/Xerox Continuing Education

Similar Profiles

CREATE PROFILE
Brent Atwood