Brent Billie
Phoenix,AZ
Summary
Experienced with quality management systems, ensuring adherence to industry standards and regulations. Utilizes problem-solving skills to identify and address quality issues promptly. Strong understanding of process optimization techniques to enhance product consistency and reliability.
Overview
3
3
years of professional experience
Work History
Service Quality Specialist
Uber Technologies Inc.
09.2024 - Current
- Conducted quality audits to ensure compliance with industry standards and regulations.
- Developed and implemented quality control procedures to enhance product reliability.
- Collaborated with cross-functional teams to identify root causes of defects and implement corrective actions.
- Analyzed data trends to improve operational efficiency and reduce non-conformities.
Risk & Compliance Specialist
Uber
05.2022 - Current
- Organized and led compliance meetings with management staff and stakeholders to discuss emerging risks
- Developed and implemented control policies to mitigate risks while enhancing compliance with regulatory agencies
- Evaluated new products, services, or initiatives for potential compliance risks
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Consistently surpassing established KPIs, emerging as a key resource for teammates seeking guidance and drawing upon prior experience to manage additional ad hoc audits and projects.
- Preform basic research and data entry related to multiple critical projects.
Education
Bachelor of Science - Computer And Information Sciences
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Glendale High School
05.2013
Skills
- Proficient in speaking Navajo
- Proficient in both written and verbal communication
- Proficient organizational and multitasking abilities
- Extensive expertise in Windows, SQL, Linux, Python, Microsoft Office, and iOS platforms
- Proactive individual with an immense dedication to learning and applying new concepts to improve processes
- Aiming for goals with meticulous attention to detail, measuring success by consistently completing daily/weekly tasks at a top-tier level
- Documentation control
- Product inspection
- Preventive actions
Timeline
Service Quality Specialist
Uber Technologies Inc.
09.2024 - Current
Risk & Compliance Specialist
Uber
05.2022 - Current
High School Diploma -
Glendale High School
Bachelor of Science - Computer And Information Sciences
Arizona State University
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