To contribute meaningfully to an organization’s mission and values by leveraging a diverse skill set in administrative support, customer service, and operational management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Food & Beverage Manager
Downtown Grand Hotel & Casino
12.2023 - Current
Oversee daily F&B operations in a dynamic hotel and casino environment
Lead front-of-house and back-of-house staff to ensure service excellence
Manage training, coaching, and scheduling of team members
Collaborate with vendors and departments to streamline service and inventory
Assistant General Manager
Nacho Daddy
03.2022 - 03.2023
Managed payroll, scheduling, inventory, and F&B orders
Utilized Aloha POS system to support operations and reporting
Coached and trained new staff to align with company standards and service expectations
Supported daily operations and problem-solving across departments
Food & Beverage Manager
El Cortez Hotel & Casino
07.2021 - 03.2022
Directed all F&B departments across the property
Conducted daily meetings ("pow wows") to align team performance
Oversaw inventory, scheduling, and team development
Assistant General Manager
Visionworks Doctors of Optometry
06.2016 - 07.2021
Supervised medical office operations including registration, scheduling, eyewear fitting, and testing
Managed EMR input, OCT, Optos, and visual field testing
Led payroll, training, admissions, and sales performance tracking
Supported both medical and retail operations
Assistant Manager / Bartender / Bar Manager
Happy Endings Bartender Bar Services
03.2013 - 07.2021
Held multiple roles from bartender to bar manager, including staff trainer and assistant manager
Managed daily and YTD sales goals, payroll, scheduling, and inventory
Coached staff on service quality, food safety, and brand standards
Education
Bachelor of Arts -
Western Kentucky University
High School - undefined
Eastern High School
Louisville, KY
01.2007
Skills
Experienced with Microsoft Office applications
Strong time management abilities
Effective communication skills
Operational support expertise
Skilled in POS and DayForce applications
Certification
Food Safety – Proficient (August 2021)
Demonstrated knowledge of safe food handling procedures