Brent Duet
Houma,LA
Summary
Experienced IT Manager with 10+ years of expertise in the IT field. Skilled in clear and effective communication, leveraging a background in sales and customer service. Motivated, eager, and innovative problem solver dedicated to finding efficient solutions.
Overview
18
18
years of professional experience
Work History
IT Manager
Champagne Energy & Environmental Solutions
10.2024 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
IT Business Systems Manager
Gaylord Chemical Company
05.2023 - 10.2024
- Worked closely with C Suite to improve business processes and IT ecosystem
- Managed IT service provider and third party software vendors
- Improved IT support processes and wrote IT policies
- Managed hardware & software inventories and annual IT budget
Software Analyst III/Software Implementation Coordinator
South Central Planning and Development Commission
11.2021 - 05.2023
- Identified and improved client’s business processes
- Designed customer software configuration to meet client’s needs
- Managed Software Implementation Projects
- Trained clients on software and provided post Go Live support
Client Solutions Manager
Complete Network Management
04.2019 - 11.2021
- Built and maintained customer base
- Worked closely with network engineers to build customer solutions
- Management Infrastructure Projects
- Managed Project Time
- Provided Updates to Project Stakeholders
- Tracked Project Cost and Change Orders
IT Support Manager
T Baker Smith, LLC
07.2011 - 04.2019
- Manage IT support staff and Helpdesk System
- Manage user needs and requests
- Manage IT projects
- Work closely with other department managers
- Procure hardware and software
IT Field Engineer
Manson Construction
11.2010 - 07.2011
- Supported IT staff in Gulf Coast region
- Supported users in all offices and vessels
- Improved IT support processes and policies
IT Infrastructure Sales Manager
Complete Network Management
04.2007 - 11.2010
- Built and maintained customer base
- Added new services to the Infrastructure Division
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, LA01.2005
Skills
- Business analysis
- Requirements gathering
- Software development
- Information security
- Cross-functional team leadership
- Software implementation
- Business process reengineering
- Problem-solving abilities
- Team collaboration
Timeline
IT Manager
Champagne Energy & Environmental Solutions
10.2024 - Current
IT Business Systems Manager
Gaylord Chemical Company
05.2023 - 10.2024
Software Analyst III/Software Implementation Coordinator
South Central Planning and Development Commission
11.2021 - 05.2023
Client Solutions Manager
Complete Network Management
04.2019 - 11.2021
IT Support Manager
T Baker Smith, LLC
07.2011 - 04.2019
IT Field Engineer
Manson Construction
11.2010 - 07.2011
IT Infrastructure Sales Manager
Complete Network Management
04.2007 - 11.2010
Bachelor of Science - Computer Information Systems
Nicholls State University
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