Brent Erickson
McKinney,TX
Summary
Experienced senior analyst with a comprehensive background in [Field Name]. Possessing exceptional planning, organizational, and communication skills, adept at effectively analyzing complex data and providing valuable recommendations. Strong ability to work independently, excelling in data modeling and client management for seamless operations and successful outcomes.
Overview
18
18
years of professional experience
Work History
Senior Analyst – Quality Planning & Development
Toyota Motor North America (TMNA)
04.2022 - Current
- Lead, manage, and train a network of 60+ Quality Mindset Champions (QMCs) at different regional sites throughout North America, fostering ongoing growth and engagement
- Continuously promote a customer-first mindset throughout North America by developing creative learning opportunities, building successful educational events, and involving all stakeholders
- Plan, coordinate, and execute North American-wide initiatives, including Quality Month, Customer First Confirmation Day, and Quality Mindset Champion education as project lead
- Certified docent and Subject Matter Expert (SME) for Quality Learning Center Tours, facilitating educational experiences for suppliers, field staff, manufacturing facilities, and headquarters personnel
- Develop and oversee video script creation, video recording, and event marketing for executives throughout North America.
Brand & Campaign Senior Analyst – Brand Engagement Center (BEC)
Toyota Motor North America (TMNA)
07.2020 - 04.2022
- Developed and executed strategic project plans to optimize communication and alignment with both internal and external stakeholders
- Led quality initiatives and managed key projects including the bZ4X implementation strategy and the MY22 Mirai Limited Teammate Technology support launch
- Analyzed BEC data to pinpoint growth opportunities and refine strategic approaches and communication techniques to boost engagement and performance.
Training & Quality Assurance Supervisor – Customer Experience Center (CEC)
Toyota Motor North America (TMNA)
11.2019 - 06.2020
- Supervised and mentored a team of training and quality assurance analysts, driving improvements in team efficiency and guest handling performance
- Partnered with Lexus Guest Experience to enhance the organizational image and advance quality improvements
- Oversaw cross-functional projects to ensure the effectiveness of training and quality assurance processes.
Training Analyst – Customer Experience Center
Toyota Motor North America (TMNA)
04.2013 - 10.2019
- Designed and delivered comprehensive training programs, fostering an inclusive learning environment and driving team performance
- Conducted Quality Learning Center tours and collaborated with senior management to create tailored training plans
- Engaged, developed, and mentored Toyota CEC team members, interns, management trainees, and vendor groups (300+ representatives) through an extensive training program yearly
- Subject matter expert for all learning applications and programs for BEC and vendor partners.
Reporting Analyst – Workforce Management
02.2012 - 04.2013
- Produced and delivered detailed reports on call center performance, staffing plans, and operational procedures
- Enhanced reporting processes and accuracy by streamlining reporting practices.
Intra-Day Analyst-Workforce Management
Pro-Unlimited for Toyota Motor North America
03.2011 - 02.2012
Customer Service Representative
Pro-Unlimited for Toyota Motor North America
11.2009 - 03.2011
Director of Operations
Lifeletics Sports Instruction
06.2006 - 01.2010
- Directed daily business operations encompassing sales, scheduling, accounting, and employee training, ensuring seamless and efficient management
- Recruited, supervised, and coordinated a team of over 20 members, fostering a collaborative and high-performance work environment
- Designed and delivered comprehensive programs, including practice plans, instructional guides, and pre-game routines, to more than 20 leagues throughout Southern California
- Executed strategic initiatives for business growth and facility expansion, driving operational and market advancements.
Education
Master of Arts in Leadership and Organizational Studies -
Los Angeles Pacific University
Azusa, CA08.2021
Business Administration -
Vanguard University of Southern California
Costa Mesa, CA04.2005
Skills
Volunteerefforts
- Team Impact - Toyota Motor North America, Collaborate with team members to design and execute the annual TMNA Bike Build event, Backpack Build event, and Holiday Gift Drive, ensuring successful and impactful community engagement., Foster and maintain relationships with community stakeholders to effectively address and meet identified needs and preferences.
- McKinney Little League – City of McKinney, Develop and implement comprehensive practice plans with key milestones for the entire season, enhancing team performance and skill development., Build and sustain strong relationships with athletes aged 11 and 12 to improve retention and understanding of the material taught., Organize and lead parent informational sessions to review team progress, discuss results, and outline improvement plans.
Hobbies and Interests
- Coaching youth sports
- Surfing
- Wakeboarding
- Swimming with my kids
- Serving at Church
- Dodgers baseball
- Lakers basketball
- Pepperoni & pineapple pizza
- In & Out
- Andy’s Frozen Custard
- Goonies
- Old School
- Rad Racing
- North Shore
Timeline
Senior Analyst – Quality Planning & Development
Toyota Motor North America (TMNA)
04.2022 - Current
Brand & Campaign Senior Analyst – Brand Engagement Center (BEC)
Toyota Motor North America (TMNA)
07.2020 - 04.2022
Training & Quality Assurance Supervisor – Customer Experience Center (CEC)
Toyota Motor North America (TMNA)
11.2019 - 06.2020
Training Analyst – Customer Experience Center
Toyota Motor North America (TMNA)
04.2013 - 10.2019
Reporting Analyst – Workforce Management
02.2012 - 04.2013
Intra-Day Analyst-Workforce Management
Pro-Unlimited for Toyota Motor North America
03.2011 - 02.2012
Customer Service Representative
Pro-Unlimited for Toyota Motor North America
11.2009 - 03.2011
Director of Operations
Lifeletics Sports Instruction
06.2006 - 01.2010
Master of Arts in Leadership and Organizational Studies -
Los Angeles Pacific University
Business Administration -
Vanguard University of Southern California
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