Summary
Overview
Work History
Education
Skills
Timeline
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Brent Ferris

La Mesa,CA

Summary

Supportive Computer Repair Technician specializing in computer diagnostics and repairs. Dedicated professional with background restoring hardware and software resulting in smooth running systems with minimal service call-backs. Mastery of wide-ranging software with expertise in both Windows and Mac operating systems. Veteran Computer Repair Technician offering 10+ years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints. Efficient Data Transcriber with significant training in word processing and spreadsheet management.

Overview

17
17
years of professional experience

Work History

Manager of Operations

Huting Design - Quality Macs / Cashforyourmac
06.2014 - Current
  • Mentored a team of technicians, sharing expertise in troubleshooting techniques and best practices for computer repairs.
  • Performed major and minor maintenance and repair on malfunctioning computer equipment.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Provided outstanding customer service.
  • Enhanced HR compliance by implementing effective policies, guidelines, and procedures.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Processed payroll for employees and reported payroll taxes for organization.
  • Provided outstanding customer service.

Supervisor

Iron Pig Alehouse
05.2014 - 03.2018


  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.


Bartender Trainer

Lazy Dog Restaurant & Bar
04.2007 - 06.2014
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
  • Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

Associate of Science - Professional Golf Management

Professional Golfers Career College
Temecula, CA
04.2010

Skills

  • Hardware and Software Installation
  • Technical Support
  • Diagnostics
  • System Upgrades
  • Inventory Control
  • Problem Solving
  • Staff Training
  • Customer Service
  • Data Entry
  • Teamwork and Collaboration

Timeline

Manager of Operations

Huting Design - Quality Macs / Cashforyourmac
06.2014 - Current

Supervisor

Iron Pig Alehouse
05.2014 - 03.2018

Bartender Trainer

Lazy Dog Restaurant & Bar
04.2007 - 06.2014

Associate of Science - Professional Golf Management

Professional Golfers Career College

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Brent Ferris