MARLON CALLISTE
TECHNOLOGY & OPERATIONS LEADER | IT STRATEGY | INFRASTRUCTURE | TEAM MANAGEMENT
Frenchtown,NJ
Summary
Technology and operations leader with 25+ years of experience directing IT environments, modernizing infrastructure, managing technical teams, and delivering reliable technology services across education, nonprofit, legal, and public-sector settings. Combines hands-on expertise in enterprise systems, networking, endpoint deployment, cybersecurity, and disaster recovery with the managerial ability to set priorities, coordinate cross-functional teams, translate complex technology into clear business decisions, and drive projects from planning through implementation. Known for restoring critical systems, strengthening operational continuity, developing staff, and aligning technology investments with organizational needs.
Overview
4
4
Certifications
30
30
years of professional experience
Work History
Manager of Operations
LEAD Charter School
01.2025 - Current
- Lead and coordinate school operations with an emphasis on dependable systems, service delivery, safety, facilities coordination, and cross-functional execution.
- Drive technology and infrastructure initiatives, coordinating network readiness, equipment deployment, vendor/ISP follow-up, and issue resolution across school facilities.
- Oversee a Central-site network modernization effort that includes installation of 19 wireless access points and deployment of Cat8 backbone cabling between the fiber-optic room and second-floor server room.
- Coordinate resolution of a 10 Gb fiber circuit activation/configuration issue with the service provider, including equipment dependencies, connectivity testing, and escalation.
- Develop operational workflows, trackers, staff procedures, and clear communication practices that strengthen accountability and completion of work.
- Support school safety and emergency preparedness through planning, coordination, and staff-facing procedures.
Director of IT
Franklin Township School
01.2024 - 01.2025
- Managed IT personnel and coordinated system-wide implementations, technology changes, and updated operating protocols.
- Translated technical requirements into clear guidance to support staff adoption, training, and effective use of systems.
- Supported integration and interoperability across multiple operating systems and technology platforms.
- Contributed to development and implementation of a school safety and emergency plan.
Network Technician
Holland Township School
01.2023 - 01.2024
- Administered and supported multiple technology platforms, including cross-operating-system integration.
- Deployed Chromebooks and supported integration with Google-based administration and data environments.
- Provided hands-on technical support, troubleshooting, and user assistance for school technology.
Director of IT
Roseville Community Charter School
01.2019 - 01.2023
- Designed, configured, and implemented a school-wide emergency communications/network environment and trained staff on its use.
- Administered Windows domain services and integrated management with Google Admin.
- Supported PowerSchool, standards configuration, and object identifiers to maintain school information systems.
- Created and launched the school website and maintained its content and data.
Deployment Technician
Stark & Stark
01.2018 - 01.2019
- Supported an enterprise refresh of approximately 300 workstations, imaging and migrating devices from Windows XP to Windows 10.
- Managed hardware inventory and lifecycle tracking across receiving, imaging, deployment, training, and disposal.
- Coordinated deployment schedules and communicated equipment status and timelines to clients.
Director of IT
University Heights Charter School
01.2017 - 01.2019
- Managed and configured the school's network domain and supported multiple technology platforms and roster processes.
- Administered PowerSchool-related functions, standards, and object identifiers.
- Deployed and supported a Windows-based email server.
IT System Administrator
Veterans Technologies
01.2011 - 01.2017
- Managed organizational IT resources and recruited, trained, and supervised IT staff.
- Oversaw endpoint imaging, deployment, hardware/software upgrades, and user data/settings migration.
- Monitored and maintained physical and virtual servers, internal technology assets, and inventory records.
- Administered Active Directory accounts, password changes, access permissions, and user support during a domain migration.
- Strengthened system and data protection through security maintenance, virus/threat prevention, and secure access practices.
- Resolved hardware, operating system, and application issues through phone, email, and hands-on support.
Desktop Support & System Administrator
Turning Point
01.2008 - 01.2010
- Evaluated, configured, and maintained LAN/WAN, data networking, and telecommunications systems.
- Administered LAN/WAN environments, Active Directory accounts, user access, firewalls, backups, and security updates.
- Managed workstation moves, imaging, software deployment, data migration, and new-hire/termination account processes.
- Recovered voice data from Cisco servers, avoiding $17,000 in external recovery costs.
- Created a replacement domain server during a service disruption, reducing unworkable downtime.
System Administrator
Duryea Presbyterian Church
01.2001 - 01.2008
- Designed and supported a local area network for a community-based organization.
- Scripted workstation operating-system installations and introduced light automation to support ongoing system maintenance.
- Performed routine server backups, upgrades, and security maintenance.
Network Technician
D.O.M.I.
01.1997 - 01.2001
- Built, maintained, and diagnosed workstation performance, including advanced hardware troubleshooting to the board level.
- Installed operating systems and applications, applied updates, and provided daily technical maintenance.
- Resolved user issues and trained staff in a networked computing environment.
Education
Bachelor of Arts - English
City College of New York
Skills
- IT & Technology Strategy
- Infrastructure Planning & Modernization
- Team Leadership & Staff Development
- Project Delivery & Change Management
- Network, Server & Systems Administration
- Cybersecurity & Disaster Recovery
- Enterprise Deployment & Migration
- Vendor, Asset & Service Management
- Infrastructure: LAN/WAN, TCP/IP, wireless networks, network configuration, firewalls, VoIP, physical and virtual servers, network recovery
- Systems & Platforms: Windows Server 2016/2019, Windows 7–11, Linux, macOS, VMware, Microsoft Exchange 2016/2019
- Identity & Administration: Active Directory, Google Admin, user provisioning, access controls, domain administration, account migration
- Deployment & Support: Endpoint imaging, hardware lifecycle management, workstation deployment, software installation, data migration, technical documentation
- Applications & Data: PowerSchool, WordPress/Elementor, Python, Microsoft Office, Excel-based inventory and reporting
- Strategic planning & prioritization
- Project coordination & execution
- Process improvement & documentation
- Team direction, coaching & accountability
- Incident response & continuity planning
- Stakeholder communication & service delivery
Certification
CompTIA A+ Certified Computer Technician
Timeline
Manager of Operations
LEAD Charter School
01.2025 - Current
Director of IT
Franklin Township School
01.2024 - 01.2025
Network Technician
Holland Township School
01.2023 - 01.2024
Director of IT
Roseville Community Charter School
01.2019 - 01.2023
Deployment Technician
Stark & Stark
01.2018 - 01.2019
Director of IT
University Heights Charter School
01.2017 - 01.2019
IT System Administrator
Veterans Technologies
01.2011 - 01.2017
Desktop Support & System Administrator
Turning Point
01.2008 - 01.2010
System Administrator
Duryea Presbyterian Church
01.2001 - 01.2008
Network Technician
D.O.M.I.
01.1997 - 01.2001
Bachelor of Arts - English
City College of New York