Brent Foxx
Security Officer
Aubrey,TX
Summary
Experienced professional with expertise in operations, risk management, collections, conflict resolution, alarm dispatch, general security, and customer service. Proven skills in clerical and administrative functions. Dedicated customer service professional focused on delivering industry-leading support and exceeding customer expectations. Exceptional problem-solving, multitasking, and research abilities. Background in field roles with high-volume customer demands.
Overview
24
24
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
SECURITY PROFESSIONAL
Allied Universal
Irving, TX
01.2023 - Current
- Skilled in Microsoft Office, Excel, and Siemens surveillance equipment
- Report equipment and infrastructure issues and log unusual occurrences
- Assigned to corporate headquarters; monitor access points and maintain surveillance
ADMINISTRATIVE CLERK
Oportun
Frisco, TX
07.2022 - 01.2023
- Managed data entry, inventory, and distribution of incoming and outgoing mail
- Conducted courtesy calls to customers on registration status
SENIOR SPECIALTY OPERATIONS COORDINATOR
Capital One
Plano, TX
05.2012 - 05.2022
- Coordinated with tow lots and repair shops for vehicles with liens
- Utilized negotiation skills and database systems for vehicle tracking
VENUE SECURITY
Punk Society Night Club
Dallas, TX
11.2017 - 03.2020
- Supported safe and enjoyable event experiences for guests
Collections Representative
Capital One
Plano, TX
05.2009 - 07.2012
- Managed delinquent accounts to prevent repossession using strong negotiation skills
- Assisted with the repair of fitness equipment and provided customer support
CUSTOMER SERVICE / TECHNICAL SUPPORT
Keys Fitness
Garland, TX
09.2004 - 02.2008
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
ALARM DISPATCH OPERATOR
Monitronics Int
Farmers Branch, TX
05.2001 - 06.2004
- Responded to various emergency alarms, demonstrating strong prioritization and decision-making skills
- Managed telecommunications equipment orders and inventory
LOGISTICS COORDINATOR
CTDI Communications
Richardson, TX
09.2000 - 05.2001
- Built and established relationships with staff and vendors.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored and adjusted inventory levels according to demand.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Education
2016 -
Brookhaven College
01.2016 - 05.2016
LIBERAL ARTS & SCIENCES -
Kilgore College
08.1999 - 05.2000
HIGH SCHOOL -
W.W. Samuell High School
Dallas, TX 08.1994 - 05.1998
Skills
- Service Excellence
- Clerical and Administrative Proficiency
- Strategic Negotiation Proficiency
- Customer Relationship Management
- Account Management
- Regulatory Compliance
- Computer Skills
- Teamwork skills
- Needs Assessment
- De-Escalation Techniques
Certification
- Security+ License, 01/25
- CPR and AED certified
References
Available upon request
Accomplishments
- Gold Club Member (Highest Performer for the Month) at Capital One Auto Finance
- Excellence in service award - Capital One Auto Finance
- Service Excellence Award - current employer Allied Universal
- Employee of the Month August of 2024 Allied Universal
Timeline
SECURITY PROFESSIONAL
Allied Universal
01.2023 - Current
ADMINISTRATIVE CLERK
Oportun
07.2022 - 01.2023
VENUE SECURITY
Punk Society Night Club
11.2017 - 03.2020
2016 -
Brookhaven College
01.2016 - 05.2016
SENIOR SPECIALTY OPERATIONS COORDINATOR
Capital One
05.2012 - 05.2022
Collections Representative
Capital One
05.2009 - 07.2012
CUSTOMER SERVICE / TECHNICAL SUPPORT
Keys Fitness
09.2004 - 02.2008
ALARM DISPATCH OPERATOR
Monitronics Int
05.2001 - 06.2004
LOGISTICS COORDINATOR
CTDI Communications
09.2000 - 05.2001
LIBERAL ARTS & SCIENCES -
Kilgore College
08.1999 - 05.2000
HIGH SCHOOL -
W.W. Samuell High School
08.1994 - 05.1998
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