Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Heermans

Mesa, AZ,AZ

Summary

Seasoned service manger with over 15 years shop management experience, bolstered by experience in vehicle sales and experience as a technician. Strong focus on team leadership & showing urgency with customer's needs and requests. My managed shop at United Access was one of the top performers in the company, and my technicians were consistently top performers. At Tom's Camperland we grew from a practically non-existent service/ parts department with a handful of employees to a large service/ parts center with 28+ employees in a 4 yr. period. We were delivering 140+ units a month and producing $500K+ a month in service revenue. Good leadership skills have allowed me to have a great team with a positive outlook, and an eagerness to hit set goals. Over my career, my knowledge and experience has been utilized to train other service managers in multiple states. I am seeking a change to a higher caliber position that offers opportunities for growth and advancement.

Overview

22
22
years of professional experience

Work History

Service/ Parts Manager

Blue Compass RV/ Tom's Camperland
02.2020 - Current
  • Oversaw daily production of the shop. Including new sales deliveries & unit prep.
  • Coordinated with sales team on sold units and dealer options needed.
  • Organized and coordinated dispatch to technicians.
  • Mentor & coach service writers to meet their monthly goals.
  • Oversaw inventory & quarterly inventory counts.
  • Implement best practices & supported an efficient sales/ service process.
  • Submitted warranty claims & extended warranty contracts.
  • Analyzed monthly P&L statements and monitored team KPI goals.
  • Administered performance reviews and action plans.
  • Employee hiring.
  • Strategic planning for store growth and service expansion.


Service Manager/ Sales

United Access
06.2011 - 01.2020
  • Led service technicians and retail sales team.
  • Scheduled customers and internal jobs, CRM entries.
  • Coordinated long term projects with sales team.
  • Sold vehicles and equipment.
  • Obtained vehicle financing & completed titling documents.
  • Invoiced repairs and processed payment.
  • Analyzed shop P&L and shop performance metrics.
  • Ordered parts and managed inventory.
  • Created performance goals for technicians and department.
  • Performed technician performance reviews.
  • Managed used vehicle reconditioning and repair.
  • Reviewed A/R, processed 3rd party payment and warranty.


Service Manager/ Tech Lead

Adaptability
03.2006 - 05.2011
  • Scheduled customer appointments.
  • Presented service quotes.
  • New product sales/ vehicle sales.
  • Organized work to meet demanding production goals.
  • Executed diagnostics, troubleshooting and repairs on handicap vehicles & equipment.
  • Ordered parts and materials for Jobs.
  • Managed 2-3 other technicians.


Lube Tech

Santa Rosa Chevrolet
05.2003 - 03.2006
  • Oil change & basic service tech.
  • Shadowed & assisted ASE techs.

Education

Associate of Arts - General Field/ Graphic Design

Santa Rosa Jr. College
Santa Rosa, CA
05.2008

Skills

  • Team Leadership
  • Tech savvy- MS office suite, Salesforce, IDS, Quickbooks
  • Customer Service Management
  • Process Optimization
  • Vehicle & equipment sales
  • Documentation and reporting
  • Audit preparation
  • Reading technical and electrical diagrams
  • Skilled at mechanical and electrical repairs
  • P&L reviews
  • Employee development training
  • Inventory management

Timeline

Service/ Parts Manager

Blue Compass RV/ Tom's Camperland
02.2020 - Current

Service Manager/ Sales

United Access
06.2011 - 01.2020

Service Manager/ Tech Lead

Adaptability
03.2006 - 05.2011

Lube Tech

Santa Rosa Chevrolet
05.2003 - 03.2006

Associate of Arts - General Field/ Graphic Design

Santa Rosa Jr. College
Brent Heermans