Brent Hertel
Houston,TX
Summary
Eager to apply my extensive experience in banking, along with my strong academic background in Biomedical Sciences and Finance, to contribute effectively to the financial services team at Frost Bank. Committed to leveraging my skills in customer service, transaction processing, and data management to support and enhance the company's client relationship and operational goals.
Overview
4
4
years of professional experience
Work History
Personal Banker I
Frost Bank
01.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Bank Teller
Frost Bank
08.2021 - 01.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Efficiently processed a variety of banking transactions, including deposits, withdrawals, transfers, and loan payments.
Accounts Receivable Specialist
ST Genetics
03.2020 - 08.2021
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
Education
Bachelor of Science - Finance
University of Houston - Downtown
Houston, TX07.2023
Bachelor of Science - Biomedical Sciences
Texas A&M University - Kingsville
Kingsville, TX05.2022
Skills
- Microsoft Office (Including Excel, Outlook, Powerpoint)
- Salesforce
- Coldview Reporting
- Basic knowledge of SQL
- Links Sales and Service
Accomplishments
- Community Service: Participated in a substantial amount of community service by participating in diverse activities
- Academic Honor Roll: Honor Roll at University of Houston - Downtown, Fall 2023 for maintaining a 4.0
- Athletic Achievement: 2020 All American Football Award at TAMUK
References
- Jeremy Cutts | Director of Global Compliance | ST genetics | (936) 218-0161
- Steve Gleinser | Relationship Manager | Frost Bank | (281) 455-1345
- Christopher Cowdrey | Relationship Administrative Specialist | Frost Bank | (989) 317-7195
- Michael Hoskins | Financial Center Manager | Frost Bank | (713) 244-4059
- Harry Kang | Financial Center Manager | Frost Bank | (713) 823-8804
Timeline
Personal Banker I
Frost Bank
01.2023 - Current
Bank Teller
Frost Bank
08.2021 - 01.2023
Accounts Receivable Specialist
ST Genetics
03.2020 - 08.2021
Bachelor of Science - Finance
University of Houston - Downtown
Bachelor of Science - Biomedical Sciences
Texas A&M University - Kingsville
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