Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
OperationsManager

Brent Hilburn

Atlanta,GA

Summary

Current active trader with years of trading platform knowledge and support. Excellent time management skills combined with a superior knowledge of the customer service industry.

Overview

20
20
years of professional experience

Work History

Level 2 Technical Support & QA

Ninjacators
Atlanta, GA
06.2022 - Current
  • Provide technical support to customers over the phone and via email, resulting in a 99% customer satisfaction
  • Troubleshoot technical issues and provide remote technical support
  • Proficient with Ninjatrader 8.0 & 8.1 desktop versions
  • Familiar with multiple Trading Platforms
  • Handle customer calls and responded to queries about services & product malfunctions
  • Work to address all customer concerns in a timely and effective manner
  • Handle large volume of support tickets on a day to day basis with a sense of calm and professionalism.

Active Trader

Self Employed
Atlanta, GA
01.2014 - Current
  • Began trading cash accounts in futures with Tradestation
  • Moved to Ninjatrader in 2018
  • Lifetime license holder
  • Proficient with multiple platforms
  • Funded trader starting in 2021.

Support Manager

Datatrac Corp
Atlanta
01.2005 - 01.2008
  • Managed a team of 6 support techs providing live phone support and on-site services
  • Implemented and standardized support procedures for different product offerings
  • Worked closely with software development to create a 'rapid response' task force to handle software bugs
  • Handled large accounts as a technical sales assistant.

Education

Associate of Arts - Business Administration

Georgia State University
Atlanta, GA
06-1984

Skills

  • Excellent Communication Skills
  • Troubleshooting Skills
  • Multitasking Skills
  • Software Installation
  • Hardware Configuration
  • Technical Support
  • User Support
  • Technical Troubleshooting
  • Advanced troubleshooting

References

References available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Level 2 Technical Support & QA

Ninjacators
06.2022 - Current

Active Trader

Self Employed
01.2014 - Current

Support Manager

Datatrac Corp
01.2005 - 01.2008

Associate of Arts - Business Administration

Georgia State University

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Brent Hilburn