Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I am currently enrolled in the CDM couse and will finish 3/1/2024
Overview
5
5
years of professional experience
Work History
Director of Dietary Services
Life Care Center Of The Willows
08.2021 - Current
Improved patient satisfaction by implementing customized dietary plans tailored to individual needs.
Developed a comprehensive staff training program for increased efficiency and improved food safety standards.
Managed budget and financial resources effectively to reduce departmental costs without compromising quality of service.
Oversaw procurement processes, ensuring timely delivery of high-quality ingredients and supplies for daily operations.
Conducted regular audits of food safety practices, maintaining compliance with relevant regulations and minimizing risk exposure.
Coordinated special events catering services within the facility, exceeding client expectations while remaining within budget constraints.
Worked closely with dieticians to accommodate specific dietary restrictions, ensuring optimal nutrition for all patients.
Restaurant Manager
Cappos
08.2018 - 08.2021
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
ServSafe
Servsafe
10.2023
High School Diploma -
Portage High School
Portage, IN
08.2000
Skills
Healthcare Regulations
Employee Coaching
Menu Planning
Food Safety Compliance
Nutrition Education
Sanitation Standards
Meal Preparation
Problem Solving
Customer Service
ServSafe Food Manager
Supply Ordering and Management
Sanitation
Budget Administration
Food Protection manager
ANSI 3/24/2022
Timeline
Director of Dietary Services
Life Care Center Of The Willows
08.2021 - Current
Restaurant Manager
Cappos
08.2018 - 08.2021
ServSafe
Servsafe
High School Diploma -
Portage High School
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