Brent Hodgson
Chesapeake,VA
Summary
Dynamic professional with a proven track record at CINTAS, enhancing client satisfaction and driving sales through effective upselling. Expert in interpersonal communication and route growth, demonstrated by training staff and increasing revenue. Specializes in the uniform industry, blending attention to detail with exceptional customer service for outstanding results.
Overview
29
29
years of professional experience
Work History
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
11.2011 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
Customer Service Manager
Canteen Vending
04.1996 - 09.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Education
High School Diploma -
Broad Run High School
Ashburn, VA06-1989
Skills
- Interpersonal communication skills
- Personnel training
- Time management
- Attention to detail
- Route growth
- Customer service
- Uniform industry expertise
Timeline
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
11.2011 - 11.2024
Customer Service Manager
Canteen Vending
04.1996 - 09.2011
High School Diploma -
Broad Run High School
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