Brent Hunter
Summary
A passionate Tech Savvy individual with over 3 years of experience in the repair & technical industry. I am Known for my hard work ethic and exceptional people skills, as well as my humbleness, ability to catch onto things very quickly, and having excellent quality work. My mission in any role applied and accepted for is to learn as much as i can to become a big help and great part of the team to have a long and successful career as well one who Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, and drive to substantial growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Level 4 Repair Tech
Fiserv
, GA
06.2022 - Current
- Reviewed incoming requests from customers to determine best course of action.
- Monitored customer feedback and provided appropriate solutions in a timely manner.
- Performed root cause analysis on escalated cases as needed.
- Assisted in the development of new policies and procedures related to customer service operations.
- Inspected returned products for signs of damage or tampering prior to performing repairs.
- Educated customers about available services and warranties associated with their devices.
- Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
- Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
- Ensured that all tools were properly calibrated and maintained in good working condition.
- Replaced defective components such as batteries, screens, cameras, speakers.
- Maintained accurate records of all repair work completed.
- Conducted quality assurance tests on repaired devices prior to returning them to customers.
- Performed system updates and installed new software applications as needed.
- Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.
- Repaired damaged housings or replaced them with new ones as necessary.
REPAIR TECH
Decluttr
01.2018 - 05.2022
- Repair broken devices
- Meet a certain quota each day
- Diagnose issues each device has
- Programmed microprocessors for specific applications utilizing software tools.
- Documented any defects found during testing or inspection processes.
- Maintained accurate records of all test results, repairs and preventative maintenance activities.
- Investigated customer complaints related to product failures or malfunctions.
- Provided technical support to other departments regarding product specifications and testing requirements.
- Tested repaired assemblies against established performance criteria prior to return shipment.
- Checked and replaced boards, and other components.
- Inspected completed work for alignment with specifications, drawings and safety requirements.
REPAIR TECH
Cellaris
01.2016 - 01.2018
- Repair broken devices
- Meet a certain quota each day
- Diagnose issues each device has
- Documented any defects found during testing or inspection processes.
- Assisted in the installation of new production equipment.
- Maintained accurate records of all test results, repairs and preventative maintenance activities.
- Created detailed reports documenting all repair activities performed during shift.
Education
Some College (No Degree) - Computer Science And Programming
Chattahoochee Technical College
Marietta, GASkills
- Tech Savvy
- Repair
- Diagnose issues
- Quick and diligent
- Social Media Marketing
- Project Planning
- Business Development
- Goal Setting
- Decision-Making
- Improvement plan knowledge
- Self Motivation
- Process Analysis
- Data Analysis
- Reliability
- Relationship Building
- Analytical Thinking
- Adaptability
- Written Communication
- Problem-Solving
- Problem-solving aptitude
- Team building
- Organizational Skills
- Team Collaboration
- Multitasking
- Time Management
Certification
- MICROSOFT EXCEL CERTIFICATION
- NETWORK SECURITY CERTIFICATION
- AWS CERTIFICATION
- COMPTIA A+ CERTIFICATION
References
Provided upon request.
Timeline
Level 4 Repair Tech
Fiserv
06.2022 - Current
REPAIR TECH
Decluttr
01.2018 - 05.2022
REPAIR TECH
Cellaris
01.2016 - 01.2018
Some College (No Degree) - Computer Science And Programming
Chattahoochee Technical College
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