Brent Lopez
Austin,TX
Summary
Dedicated hospitality professional with a strong work ethic and passion for customer service. Skilled in efficiently arranging seating for individuals and groups to enhance guest satisfaction. Thrives in fast-paced environments, adept at managing high volumes of work.
Overview
1
1
Certification
Work History
Host
Denny's Restaurant
Round Rock, TX
05.2024 - 08.2024
- Processed payments from customers using a POS system.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Ensured compliance with health and safety regulations within the restaurant.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Cedar Park High School
Cedar Park, TXSkills
- Team Collaboration
- Reservations Management
- Telephone reception
- Server Support
- Menu knowledge
- Professional Appearance
- Front of House Organization
- Customer Service
- POS Software
- Table Vacancy Management
Certification
- Food handlers
- Food Protection Manager Certification
References
References available upon request.
Timeline
Host
Denny's Restaurant
05.2024 - 08.2024
Cedar Park High School
Similar Profiles
Clifford NorthupClifford Northup
Line Cook at Denny's RestaurantLine Cook at Denny's Restaurant
Miranda EvansMiranda Evans
Server at Denny's RestaurantServer at Denny's Restaurant
John CoulbournJohn Coulbourn
Manager at Denny's RestaurantManager at Denny's Restaurant
Christina JordanChristina Jordan
Server at Denny's RestaurantServer at Denny's Restaurant
KENDALL COOPERKENDALL COOPER
Operations Manager at CVS Health/PharmacyOperations Manager at CVS Health/Pharmacy