Brent Marthelly
Technician
Royal Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Technician
Tiger Family Enterprises Inc.
Royal Palm Beach
08.2017 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Enhanced client retention through exceptional communication skills and commitment to addressing concerns promptly.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Shift Manager
Pizza Hut
Royal Palm Beach
08.2013 - 08.2017
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted positive work environment through open communication and constructive feedback.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Associate of Science - Electrical Engineering
ITT Technical Institute
West Palm Beach, FL 05.2001 -
High School Diploma -
Inlet Grove Community High School
Riviera Beach, FL 01.2007 - 05.2011
Skills
Reliability
Excellent Communication
Professionalism
Problem-Solving
Customer rapport
Task Prioritization
Timeline
Technician
Tiger Family Enterprises Inc.
08.2017 - Current
Shift Manager
Pizza Hut
08.2013 - 08.2017
High School Diploma -
Inlet Grove Community High School
01.2007 - 05.2011
Associate of Science - Electrical Engineering
ITT Technical Institute
05.2001 -