Brent Mckelvin
Columbus,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Canvassing Team Leader
Campaign Industries
08.2022 - Current
- Responded to customer questions and objections to address concerns and build rapport.
- Interacted with and educated 100+ voters in the Columbus, GA area to promote the Raphael Warnock campaign.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
Security Supervisor
Allied Universal
02.2021 - 07.2022
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
Utilization Manager
Anthem INC.
10.2019 - 03.2021
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Obtained authorizations from multiple insurance carriers for various levels of care.
Command Center Specialist
Language Line Services
01.2018 - 02.2019
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Client Support Specialist
CareerBuilder
10.2016 - 02.2018
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Education
No Degree - Accounting
Morehouse College
Atlanta, GA05.2025
Skills
- Call Volume and Quality Metrics
- Analytical and Critical Thinking
- Salesforce Software Proficiency
- Data Entry
- Customer Relationship Management
Timeline
Canvassing Team Leader
Campaign Industries
08.2022 - Current
Security Supervisor
Allied Universal
02.2021 - 07.2022
Utilization Manager
Anthem INC.
10.2019 - 03.2021
Command Center Specialist
Language Line Services
01.2018 - 02.2019
Client Support Specialist
CareerBuilder
10.2016 - 02.2018
No Degree - Accounting
Morehouse College
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