Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Brent Peters Jr

Richmond,Tx

Summary

Experienced Recovery Specialist with a strong background in debt collection and account management. Skilled in managing inbound and outbound calls, account analysis, negotiating payment plans, and resolving delinquent accounts with a focus on minimizing charge-offs and repossessions. Proficient in handling accounts with varying stages of delinquency, from early-stage follow-ups to initiating repossession procedures. Adept at identifying the root causes of delinquency and collaborating directly with clients and borrowers to develop tailored solutions. Demonstrates a keen attention to detail, effective communication, and a commitment to ensuring compliance with industry regulations.

Overview

6
6
years of professional experience

Work History

Recovery Specialist

Bread Financial
09.2023 - Current
  • Manage calls for accounts over seven months past due
  • Effectively qualify account holders for late fee removals, settlements, and hardship programs
  • Collaborate directly with clients' borrowers to thoroughly review assets, and resolve delinquent credit card accounts, ensuring tailored solutions that support debt recovery and foster positive client relationships

Debt Collector

PSCU
03.2023 - 09.2023
  • Inbound and Outbound collection calls on accounts past due up to 120 days in a first party remote environment for PSCU Clients
  • This position partners directly with Client’s borrowers to review assets, and resolve delinquent credit card and consumer loan accounts.

Account Services Rep

Excel Motors
10.2020 - 09.2022
  • Managing inbound calls and proactively contacting customers with auto loans delinquent by 1-15 days, utilizing email and text communication to ensure timely follow-up
  • For accounts 16-30 days past due, I was responsible for initiating repossession procedures, ensuring compliance with company policies while striving to recover outstanding balances and maintain customer relationships.

Debt Collector & Loan Resolution Specialist

Universal Fidelity LP/TDECU 3rd party
07.2018 - 10.2020
  • As a debt collector at Universal Fidelity, I handled inbound and outbound calls to negotiate and establish effective payment plans with debtors
  • At TDECU, I directly contacted members to identify the causes of delinquency and assisted them in developing tailored payment solutions to prevent charge-offs or repossessions
  • Additionally, I monitored accounts with Collateral Protection Insurance (CPI) to ensure compliance and safeguard collateral assets.

Education

Bachelors in Organizational Management -

Wiley College
12.2024

Associate of Science in Recording Arts -

MediaTech
09.2022

High school diploma -

Morton Ranch High School
06.2017

Skills

  • Skip Tracing
  • Account Analysis
  • Financial Assessment
  • 1st & 3rd Party Collections
  • Time Management
  • Proficient with inbound & outbound calls
  • Customer Service
  • Negotiation Skills
  • FDCPA, TCPA, & FCRA

Awards

  • PSCU’s Top collector April 2023 for $84,250.19
  • Top dollars collected August 2020 -($232,487) for TDECU’s 3rd party loan resolutions dept
  • Top dollars collected March 2020-($190,864) for TDECU’s 3rd party loan resolutions dept
  • Number one collector for Universal Fidelity LP in August 2018 ($6,000) in fee

Timeline

Recovery Specialist

Bread Financial
09.2023 - Current

Debt Collector

PSCU
03.2023 - 09.2023

Account Services Rep

Excel Motors
10.2020 - 09.2022

Debt Collector & Loan Resolution Specialist

Universal Fidelity LP/TDECU 3rd party
07.2018 - 10.2020

Bachelors in Organizational Management -

Wiley College

Associate of Science in Recording Arts -

MediaTech

High school diploma -

Morton Ranch High School

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Brent Peters Jr