Shelly Latham
Winona
Summary
Dynamic Recovery Specialist with proven expertise at Liberty Recovery Services, adept at client relationship building and case management. Skilled in settlement negotiation and documentation, I excel in developing personalized recovery plans and fostering positive environments. Committed to enhancing client outcomes through effective communication and a detail-oriented approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Recovery Specialist
Liberty Recovery Services
Tyler, TX
10.2011 - Current
- Assessed client needs and developed personalized recovery plans to enhance individual outcomes.
- Coordinated with multidisciplinary teams to ensure comprehensive support for clients' recovery journeys.
- Monitored progress of clients, adjusting treatment strategies as necessary to optimize effectiveness.
- Facilitated group therapy sessions, promoting peer support and fostering a positive recovery environment.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Warehouse Trainer
Target Distribution Center
Tyler, TX
10.2022 - 05.2024
- Demonstrated proper use of equipment and tools to ensure operational efficiency.
- Supported inventory management by organizing and labeling stock accurately.
- Collaborated with team members to maintain a clean and safe work environment.
- Assisted in training new employees on safety protocols and warehouse procedures.
Education
Logistics And Supply Chain Management
Bellevue University
Bellevue, Nebraska, NEGED -
Quinlan Ford High School
Quinlan, TXAssociate of Applied Science - Behavioral Sciences
TJC
Tyler, TXSkills
Settlement negotiation
Repair skills
Sneaker lift implementation
Client relationship building
Collection techniques
Skip tracing
Investigation techniques
Condition reports
Repairs
Documentation
Credit counseling
Asset recovery
Case management
Certified recovery specialist
CPR/AED
Certification
Cars certified
Timeline
Warehouse Trainer
Target Distribution Center
10.2022 - 05.2024
Recovery Specialist
Liberty Recovery Services
10.2011 - Current
Logistics And Supply Chain Management
Bellevue University
GED -
Quinlan Ford High School
Associate of Applied Science - Behavioral Sciences
TJC