Brent Richwood
Reno
Summary
Business Operations Consulting specializing in Medical Aesthetics, Dermatology, and Medispa practices, with experience supporting the industry leader Allergan Aesthetics (an AbbVie company).
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Senior Specialist, Allergan Consulting
VMG Health
Reno
03.2023 - Current
- Led and managed one of the company’s largest programs—Telephone Mystery Shopping Program—supporting 30 team members, including 6 pod managers. In four years, the program grew by 45% and the team completes an additional 100+ reports annually.
- Supported 8 Allergan Growth Services teams, comprising over 110 members, offering scalable project and business operation support.
- Onboarded external consultants and internal team members through organized training to set them up for success.
- Created and implemented operational processes that enhanced team quality work and accountability. This led to more efficiency and time optimization for colleagues.
- Managed invoicing and sales order tracking across all accounts, ensuring accuracy and timely delivery.
- Delivered engaging website and account management demos to Allergan National Accounts, driving client engagement and education.
- Led website redesign initiatives to improve user experience, update content, and implement up-to-date distance learning courses.
- Recorded professional voiceovers for ophthalmology training modules.
Operations Specialist, Allergan Consulting
BSM Consulting a Sub Division of VMG Health
Incline Village
06.2019 - 03.2023
- Collaborated with clients to complete Practice Enhancement Programs including Flow & Efficiency, Consultation Assessment, Online Visibility, Procedure Conversion Assessment, Retail Offering Reports.
- Supported a Team of 45 Allergan Practice Consultants, offering scalable project and business operations support.
- Delivered proactive customer support via the website, email, and phone, resolving inquiries and elevating client satisfaction.
- Built custom Qualtrics surveys for feedback collection and program evaluation from clients.
- Conducted monthly newsletters in Constant Contact.
- Created and maintained professional credentialing bios and managed the Allergan Directory contact resource.
Nevada Athletics Marketing & Promotions Internship
University of Nevada, Reno
Reno
08.2015 - 05.2017
- Executed game day operations including on-court and on-field promotions, creating dynamic and interactive experiences for attendees.
- Collaborated with athletic departments, sponsors, and student organizations to enhance overall game day atmosphere.
- Participated in on-campus outreach initiatives aimed at increasing student attendance.
Education
Bachelor of Science - Business Marketing
University of Nevada, Reno
Reno, NV 08.2013 - 07.2025
Skills
- Building relationships
- Coaching & training
- Project Management
- Communication
Timeline
Senior Specialist, Allergan Consulting
VMG Health
03.2023 - Current
Operations Specialist, Allergan Consulting
BSM Consulting a Sub Division of VMG Health
06.2019 - 03.2023
Nevada Athletics Marketing & Promotions Internship
University of Nevada, Reno
08.2015 - 05.2017
Bachelor of Science - Business Marketing
University of Nevada, Reno
08.2013 - 07.2025
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