Brent Ryan
Walgreens
Puyallup
24
years of professional experience
Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing store operations, resulting in improved customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and achieves operational excellence.
Work History
Store Manager
11 Years 3 Months- Assisted in daily store operations, ensuring compliance with safety and quality standards.
- Supported inventory management through accurate stock counts and product organization.
- Engaged with customers to enhance shopping experience and resolve inquiries effectively.
- Collaborated with team members to maintain clean and organized store environment.
- Contributed to promotional displays, enhancing product visibility and customer interest.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Senior Team Leader
12 Years 10 Months- Led team to achieve operational excellence through effective workflow management and process optimization.
- Mentored and trained new team members, fostering a culture of collaboration and continuous improvement.
- Implemented inventory management strategies to enhance stock accuracy and reduce discrepancies.
- Streamlined communication channels between departments to improve efficiency and information sharing.
- Analyzed performance metrics to identify areas for growth, driving initiatives that increased service quality.
- Developed training programs focused on enhancing team skills and operational effectiveness.
- Coordinated with cross-functional teams to align on store objectives and customer experience enhancements.
- Resolved customer concerns promptly, ensuring high satisfaction levels and loyalty retention strategies in place.
- Set clear team goals and delegated tasks and set deadlines.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Friendly and positive
Team leadership
Team leadership and coaching
Inventory management
Store merchandising
Recruitment and hiring
Accomplishments
- Increased sales by 46% by coaching department managers on new merchandising standards.
- Recruited 15 successful new managers within one year.
- Received Committed award for FY 2024.
- Became Area 7 recruiting leader in FY 2022-2024
- Became district 207 customer service leader in FY 2025
Timeline
Store Manager
Walgreens
01.2015 - 04.2026Read More
Senior Team Leader
Target
12.2001 - 10.2014Read More
Lindbergh
High School Diploma
Read More