Brent Sutherland
Florence,MS
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
22
22
years of professional experience
Work History
Warehouse Supervisor
Paramount Management Group
Flowood , Mississippi
04.2022 - 12.2024
- Manage inbound/outbound shipments
- Checked loaded materials compared to work orders for correctness.
- Monitored workers and reviewed completed work for proper performance.
- Microsoft inventory management software Business Central and Microsoft Great Plains.
- Process ATM part orders with various vendors
Technical Support Representative
Vantage Technical Services
Flowood, MS
03.2009 - 04.2022
- Resolved escalated customer service issues in a timely manner.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Diagnosed system errors and implemented solutions to resolve them.
- Use Remote monitoring software to diagnose and resolve wireless device issues
Lead Carpenter
Houseworks Construction
Ridgeland , MS
06.2003 - 03.2009
- Custom built homes/ cabinets
- Knowledge of all building materials
- Installed windows, flooring, or trim using hand or power tools.
Education
Canton Academy
Canton MS 05-1991
Skills
- 10 years in a technical support role with knowledge of basic network systems
- Excellent analytical and troubleshooting skills
- Knowledge of Microsoft related software
- Assembly and production
- Shipping and receiving operations
- Shipping and receiving management
- Shift scheduling
- Inventory replenishment
Timeline
Warehouse Supervisor
Paramount Management Group
04.2022 - 12.2024
Technical Support Representative
Vantage Technical Services
03.2009 - 04.2022
Lead Carpenter
Houseworks Construction
06.2003 - 03.2009
Canton Academy
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