Brent Viney
Cincinnati
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication and problem-solving to achieve client satisfaction and loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
Lincoln Electric - Harris Products
Mason
02.2025 - Current
- Outside sales and technical support serving Michigan, Indiana, & Chicago.
- Manage Portfolio of $5,000,000+ annually across multiple industries.
- Work with various customers ranging from Industrial Gas Distributors, OEMs, Unions, and Universities.
- Both technical support and sales growth responsibilities.
- Technical support includes product trainings, troubleshooting issues at manufacturing facilities, process improvements, and safety audits.
- Organic sales growth ranging from OEM process improvements, custom solutions, and marketing displays in showrooms.
- Cover all facets of business including metal alloys and hard good equipment in metallurgy (Brazing and Welding), Gas cutting equipment (Torches), and Gas distribution systems (Manifolds) used in industrial manufacturing, food/beverage, life sciences, and university/government research industries.
Technical Sales Support
Lincoln Electric - Harris Products
Mason
07.2023 - 01.2025
- Provided technical support to customers regarding installation, configuration, and troubleshooting of their equipment.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
- Provided technical support for production personnel by troubleshooting problems related to machines or processes.
Customer Service
Lincoln Electric - Harris Products
Mason
03.2021 - 07.2024
- Provided excellent customer service when interacting with clients.
- Provided customer service support for inquiries and complaints.
- Developed strategies to improve customer service levels.
- Performed quality assurance checks on customer service processes.
- Exceeded 100% on all yearly performance reviews
Education
Bachelor of Science - Business Management
University of Cincinnati
Cincinnati, OH 09.2021 - 05.2023
Skills
- Customer Relationship Management
- Proven Sales Growth
- Project Management
- Process improvements
- Strategic Problem Solving
- Effective Communication
Timeline
Account Manager
Lincoln Electric - Harris Products
02.2025 - Current
Technical Sales Support
Lincoln Electric - Harris Products
07.2023 - 01.2025
Bachelor of Science - Business Management
University of Cincinnati
09.2021 - 05.2023
Customer Service
Lincoln Electric - Harris Products
03.2021 - 07.2024