Brent Whitney
Ada,OK
Summary
Seasoned leader from Whitney's Outdoor Services, adept in operations management and client service, significantly enhancing operational efficiency and customer satisfaction with 33 years of experience. Leveraged marketing tactics and team oversight to cultivate lasting relationships and mentor teams for peak performance. Expert in strategic project planning and design coordination, consistently delivering projects that exceed expectations.
Overview
34
34
years of professional experience
Work History
Owner
Whitney's Outdoor Services
02.1994 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Plant Nursery Manager
Wolfe's Garden Center
01.1993 - 02.1994
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Plant Nursery Worker
Smith's Garden Town
10.1991 - 10.1992
- Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
- Dug, raked and screened soil to prepare hot beds for planting.
- Felt plants' leaves and noted coloring to detect presence of insects or disease.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
Irrigation Technician
L&L Irrigation
03.1991 - 10.1991
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
- Established lucrative customer relationships by using effective communication and active listening skills.
- Prioritized and corrected irrigation breaks to quickly restore service.
Education
Bachelor's of Agricultural Science - Horticultural Science
Cameron University
Lawton, OK05-1994
High School Diploma -
MacArthur High School
Lawton, OK05-1987
Skills
- Social media control
- Marketing tactics
- Team oversight
- Project management
- Employee development
- Operations management
- Client service
- Strategic project planning
- Customer relations
- Hiring and staffing
- Project estimating
- Design coordination
Timeline
Owner
Whitney's Outdoor Services
02.1994 - Current
Plant Nursery Manager
Wolfe's Garden Center
01.1993 - 02.1994
Plant Nursery Worker
Smith's Garden Town
10.1991 - 10.1992
Irrigation Technician
L&L Irrigation
03.1991 - 10.1991
Bachelor's of Agricultural Science - Horticultural Science
Cameron University
High School Diploma -
MacArthur High School
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