Brent A. Mazurkiewicz
Fairport,NY
Summary
Experienced Technical Customer Service Representative with hands-on avionics expertise and a strong background in resolving complex technical issues. Delivers precise technical quotes, strengthens customer relationships, and enhances team performance through effective training. Known for quick problem resolution, exceptional communication skills, and a commitment to customer satisfaction, contributing to organizational readiness and efficiency.
Overview
7
7
years of professional experience
Work History
Senior Technical Customer Service Representative
Gorbel
Victor, NY
06.2024 - Current
- Supported creation of 2500+ high-accuracy technical quotes across multiple product lines while meeting aggressive turnaround expectations.
- Resolved technical questions on hoists, cranes, and ergonomic handling equipment.
- Worked with cross-functional teams to identify service bottlenecks and implement improvements for customer experience and operational flow.
- Established trust with internal and external stakeholders through clear communication and proactive support.
- Coordinated order processing and updates between sales and engineering teams to streamline workflow.
- Wrote internal documentation and process guides that improved organizational knowledge and reduced onboarding friction.
- Reviewed drawings and specifications for Gorbel product compatibility.
- Formulated strategies that enhanced customer satisfaction and engagement.
Health Services Management
United States Air Force Reserves
Niagara Falls, NY
04.2023 - Current
- Supported preventive care immunizations and tracked deployment health to maintain operational readiness.
- Managed administrative tasks in records section to ensure compliance with Air Force standards and support mission readiness.
- Built training programs that improved onboarding flow and increased task proficiency for 10+ personnel.
- Updated training content to align with changing readiness goals and operational priorities.
- Guided junior Airmen in daily duties, reinforcing professional discipline and enhancing customer service.
F-35 / F-15 Avionics Journeyman
United States Air Force Active Duty
Nellis AFB, NV
11.2019 - 04.2023
- Diagnosed and corrected 200+ avionics discrepancies on F-15 and F-35 aircraft, supporting mission-capable status and flight safety.
- Interpreted complex technical schematics, engineering data, and maintenance documentation to troubleshoot next-generation aircraft systems effectively.
- Trained and coached 10+ new avionics technicians, helping accelerate progression to journeyman status by up to 50% through structured, high-intensity instruction.
- Reviewed system changes for operational impact and aligned work with mission requirements and safety protocols.
- Collaborated with diverse coworkers to achieve operational goals and address mission-related challenges.
Education
MBA - Business Administration (Business And Management)
Rochester Institute of Technology
Rochester, NY11-2024
Bachelor of Science - Communication Studies, Business Communication
SUNY Oneonta
Oneonta, NY12-2018
Skills
- Technical quotations
- Technical troubleshooting
- Process improvement
- Customer education
- Customer training
- CRM and ERP systems
- CRM and ERP systems
- Technical writing
- Microsoft Office Suite, SharePoint, Teams
- Relationship management
- Microsoft Office Suite, SharePoint, Teams
Community Engagement
- Active Shooter Response Drill, Volunteer, Nellis Air Force Base, NV, Volunteer, Active Shooter Response Drill Nellis Air Force Base, NV
- Affordable Housing Construction, Volunteer, San Antonio, TX, Volunteer, Affordable Housing Construction San Antonio, TX
Accomplishments
- Lt. General Leo Marquez Award - Air Force-level award presented to maintainers who have demonstrated superior service, performance, job knowledge, and results in the various categories of aircraft maintenance.
- Air Force Achievement Medal - Utilized self-aid and buddy care training to support a plane passenger experiencing a seizure. Provided medical aide to passenger until a certified nurse was able to arrive to the scene.
Timeline
Senior Technical Customer Service Representative
Gorbel
06.2024 - Current
Health Services Management
United States Air Force Reserves
04.2023 - Current
F-35 / F-15 Avionics Journeyman
United States Air Force Active Duty
11.2019 - 04.2023
MBA - Business Administration (Business And Management)
Rochester Institute of Technology
Bachelor of Science - Communication Studies, Business Communication
SUNY Oneonta