GARRET GODBOLT
Summary
Goal-oriented person seeking to secure a challenging position that will allow me to reach my potential by demonstrating performance that will result in increased value and usefulness to the organization.
Overview
22
22
years of professional experience
Work History
Senior Technical Customer Service Representative
JM Family
10.2024 - Current
- Provide technical support to customers via phone, email, and Salesforce; collaborate with cross-functional teams to resolve complex customer inquiries promptly.
- Document all customer interactions for the knowledge base and future reference, maintaining detailed records to ensure accurate tracking and follow-up on open cases.
- Educate clients on product features and functionalities to enhance user experience, and reduce average call handling time through efficient problem-solving and effective use of support tools.
Full Time Warehouse Associate
Southeast Toyota
11.2021 - 10.2024
- Picking parts from any warehouse zone
- Packing and securing parts for shipment to dealers
- Operate multiple types of powered industrial equipment
Aftercare Case Manager
The Sulzbacher Center
01.2013 - 04.2022
- Develop partnerships and networks with community agencies that best serve the general and specific needs of homeless clients
- Develop client critical pathway plans and document progress of each client in a confidential manner
- Increase clients’ awareness of available community and on-site services applicable to individual needs, and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency
- Work with clients to foster independence and to maintain stable housing.
Advocate
The Sulzbacher Center
11.2009 - 12.2012
- Perform routine shelter operations.
- Encourage residents to follow case plan and act as an on-going support system.
Child Protective Investigator
Department of Children and Families
07.2008 - 01.2009
- Respond to allegations of abuse, neglect, abandonment, and special conditions.
- Conduct child safety assessments.
- Open, maintain, and close files related to families being served.
Mail Handler
United States Postal Service
11.2007 - 07.2008
- Transport mail and equipment throughout the building.
PRN Case Manager
The Sulzbacher Center
04.2007 - 07.2008
- Develop client critical pathway plans and document progress of each client in a confidential manner.
- Develop partnerships and networks with community agencies that best serve the general and specific needs of homeless clients.
Personal Trainer/Assistant Manager
Private Exercise
11.2005 - 04.2007
- Design workout plans while focusing on specific problems (injuries, obesity, etc.).
UKTA Senior Associate
Randstad/Merrill Lynch, United Kingdom Transfer Agency
06.2003 - 11.2005
- Accurate interpretation and entry of client history from both fund companies and Merrill Lynch databases.
- Establish and maintain contact with fund companies' representatives.
- Train employees on functions that they are unfamiliar with.
- Trained over ten employees on the UK team.
- Wrote training handouts on how to do client maintenance.
Education
Bachelor Degree - Business Administration
University of North Florida
2002
Associate - Arts
Florida Community College of Jacksonville
2000
Skills
- Conflict resolution
- Self-motivated
- Extremely organized
- Client assessment and analysis
- Process implementation
Additional Information
- Internship with the General Parts Supply team and the Parts Technical team, 03/24 to 07/24
Timeline
Senior Technical Customer Service Representative
JM Family
10.2024 - Current
Full Time Warehouse Associate
Southeast Toyota
11.2021 - 10.2024
Aftercare Case Manager
The Sulzbacher Center
01.2013 - 04.2022
Advocate
The Sulzbacher Center
11.2009 - 12.2012
Child Protective Investigator
Department of Children and Families
07.2008 - 01.2009
Mail Handler
United States Postal Service
11.2007 - 07.2008
PRN Case Manager
The Sulzbacher Center
04.2007 - 07.2008
Personal Trainer/Assistant Manager
Private Exercise
11.2005 - 04.2007
UKTA Senior Associate
Randstad/Merrill Lynch, United Kingdom Transfer Agency
06.2003 - 11.2005
Bachelor Degree - Business Administration
University of North Florida
Associate - Arts
Florida Community College of Jacksonville