Brentaysha Lee
Atlanta,GA
Summary
Dynamic and highly motivated culinary professional with extensive experience at Panera Bread. Proven track record in food preparation and customer service, consistently enhancing customer satisfaction. Demonstrated leadership in training staff and managing operations, ensuring adherence to food safety standards while optimizing productivity and minimizing waste. Reliable team player with exceptional attention to detail.
Overview
10
10
years of professional experience
Work History
Line Cook
Panera Bread
Atlanta, GA
12.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Shift Supervisor
Panera Bread
Atlanta, GA
08.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised ongoing daily production phases.
Cashier Team Lead
Panera Bread
Atlanta, GA
08.2015 - 08.2020
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
Cosmetology
Georgia Piedmont Technical College
Clarkston, GADiploma -
Southwest Dekalb High School
Decatur, GA05.2013
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Reliable and trustworthy
- Active listener
- Food preparation
- Food safety
- Inventory management
- Prep work
- Leadership and decision making
- Prioritization and organization
Timeline
Line Cook
Panera Bread
12.2023 - Current
Shift Supervisor
Panera Bread
08.2021 - 08.2023
Cashier Team Lead
Panera Bread
08.2015 - 08.2020
Cosmetology
Georgia Piedmont Technical College
Diploma -
Southwest Dekalb High School