Open To Work
Brenton Mcswain
Frisco,TX
Summary
Detail-oriented IT support professional with a strong background in customer service and troubleshooting. Proven success in managing escalations and delivering clear communication between technical teams and end users, ensuring system security and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
McKinney, Texas
2026.02 - Current
- Sorted and organized incoming packages by route and delivery area to streamline delivery process
- Scan packages using handheld devices to track inventory and movement
- Staged orders in designated areas for drivers according to delivery schedules to optimize workflow
- Meet daily productivity and performance targets in a fast-paced setting
- Executed physical tasks consistently, ensuring workflow efficiency and support for team operations.
- Assisted in problem-solving for missing or damaged packages to ensure customer satisfaction
- Maintain a clean, safe, and organized warehouse environment
- Follow safety procedures and company policies at all times
Hardline Associate
Wal-Mart Inc
Plano, Tx
2025.08 - 2025.11
- Assisted customers in the Hardlines department by providing product information, recommendations, and support for tools, automotive, sporting goods, and seasonal merchandise
- Ensured accurate product placement by stocking, zoning, and merchandising per Walmart standards to enhance shopping experience
- Managed inventory by unloading freight, labeling products, and identifying out-of-stock or low-stock items
- Executed department resets, price changes, and promotional setups to align with marketing strategies
- Ensured a safe and organized sales floor by following safety protocols and loss-prevention guidelines
- Operated point-of-sale systems and handled transactions in compliance with cash-handling procedures
- Partnered with team members and supervisors to achieve daily sales, stocking, and customer service targets
- Addressed customer concerns professionally and escalated issues as required
Senior Customer Service Representative
Milestone Home Services
Garland, Texas
2023.06 - 2025.06
- Delivered high-quality customer support in a fast-paced home services environment, serving as a primary point of contact for homeowners
- Resolved escalated customer concerns with professionalism and empathy, ensuring effective problem resolution
- Coordinated service scheduling and dispatch with field technicians to ensure timely and accurate service delivery
- Facilitated clear communication among customers, technicians, and management to support daily operations
- Mentored and assisted junior customer service representatives, helping maintain service quality standards
- Accurately documented customer interactions, service requests, and resolutions in CRM and dispatch systems
- Conducted follow-ups to ensure customer satisfaction and successful service completion
- Identified and implemented improvements to workflows that enhanced overall customer experience
IT Specialist
Asurion
Farmers Branch, Tx
2022.09 - 2023.05
- Performed advanced troubleshooting, diagnostics, and resolution of hardware and software issues across smartphones, tablets, PCs, smart TVs, and connected home devices
- Installed, configured, and optimized home Wi-Fi networks, routers, modems, mesh systems, and IoT devices to improve connectivity and performance
- Conducted device setup, data transfers, OS updates, backups, and restorations across iOS, Android, Windows, and macOS platforms
- Identified root causes of technical issues using structured troubleshooting methodologies and vendor tools
- Executed in-home device repair and coordinated replacements, ensuring compliance with Asurion quality standards
- Documented technical findings, resolutions, and service outcomes accurately in mobile service and ticketing systems
- Delivered customer education on device security, performance optimization, and preventative maintenance strategies
- Achieved high service-level metrics for first-visit resolution, customer satisfaction, and appointment efficiency
- Followed safety, data privacy, and information security protocols during all in-home service visits
Education
Certificate - Cyber Security
Google Cybersecurity Course
2025-05
High School Diploma - Little Elm, TX
Little Elm High School
Little Elm, TX2021-05
Skills
- Network troubleshooting
- Hardware diagnostics
- Software installation
- Customer education
- Technical support
- Customer relationship management
- Data documentation
- Workflow optimization
- Problem solving
- Conflict resolution
- Remote support
- System administration
- Support ticket system management
- Operating systems
- Help desk software
Certification
- Cybersecurity Job Simulation, Mastercard, 07/01/25
- Cybersecurity Analyst Job Simulation, TATA, 07/01/25
- Cybersecurity Job Simulation, Telstra, 07/01/25
- Automate Cybersecurity Tasks with Python, Google, 05/01/24
- Sound the Alarm: Detection and Response, Google, 05/01/24
- Assets, Threats, and Vulnerabilities, Google, 05/01/24
- Tools of the Trade: Linux and SQL, Google, 05/01/24
- Connect and Protect: Networks and Network Security, Google, 04/01/24
- Play It Safe: Manage Security Risks, Google, 11/01/23
- Foundations of Cybersecurity, Google, 08/01/23
- Introduction to Computers and Operating Systems and Security, Microsoft, 06/01/25
Profiles - Linkedin
https://www.linkedin.com/in/brenton-mcswain/
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$50000/yr - $200000/yrTimeline
Delivery Associate
Amazon
2026.02 - Current
Hardline Associate
Wal-Mart Inc
2025.08 - 2025.11
Senior Customer Service Representative
Milestone Home Services
2023.06 - 2025.06
IT Specialist
Asurion
2022.09 - 2023.05
Certificate - Cyber Security
Google Cybersecurity Course
High School Diploma - Little Elm, TX
Little Elm High School