Sharif A. Spriggs
Clementon,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Delivery Associate
Raptor Logistics
Cherry Hill, NJ
03.2025 - Current
- Coordinated timely delivery routes to optimize efficiency and minimize delays.
- Maintained accurate records of deliveries and inventory in company systems.
- Communicated effectively with customers regarding delivery status and inquiries.
- Adhered to safety protocols while handling packages during transit and delivery.
Cemetery Caretaker
BG Doyle Veterans Cemetery
Wrightstown, NJ
06.2019 - 01.2025
- Maintained cemetery grounds through meticulous landscaping, grave maintenance, and recordkeeping, ensuring a dignified resting place for veterans.
- Coordinated with bereaved families during ceremonies, providing compassionate assistance while preserving cemetery protocols and traditions.
- Implemented efficient groundskeeping schedules, reducing maintenance response time while upholding highest standards of cemetery care.
- Partnered with maintenance teams to enhance cemetery appearance, conducting regular inspections and addressing structural repairs promptly.
- Led sensitive interactions with bereaved families during memorial services while managing daily cemetery operations and coordinating with multiple service teams.
- Operated heavy machinery such as excavators, front loading dump trucks, and forklifts, as needed for cemetery projects.
Residential Installation Technician
Comcast
Cherry Hill, NJ
01.2016 - 03.2018
- Installed and maintained residential cable, internet, and phone services and resolved complex issues.
- Achieve high first-call resolution rates, implementing preventive maintenance protocols.
- Educate clients on system operations, ensuring exceptional customer service and satisfaction.
- Diagnose network connectivity problems using advanced testing equipment and developing solutions.
- Maintained working inventory of service equipment and tools for work routes.
Workforce Operations Representative/Router
Comcast
Voorhees, NJ
01.2015 - 01.2016
- Monitored routes, resolving conflicts to maintain 98% on-time arrivals, enhancing scheduling efficiency.
- Communicated with clients to manage scheduling, troubleshoot issues, and escalate when necessary.
- Coordinated with technicians to adjust routes for traffic and weather, optimizing efficiency.
- Advised customers on equipment performance and service tiers to meet their needs effectively.
- Promoted to team lead, providing coaching and shadowing for new employees.
Customer Service Representative
Canon Solutions America
Burlington, NJ
02.2013 - 12.2014
- Addressed customer calls for supply issues, ensuring accurate and timely solutions.
- Maintained detailed logs of email inquiries, focusing on prompt resolution.
- Resolve customer care tickets by collaborating with on-site and remote teams.
- Training web customers in Emanage program, referring to web admin as needed.
- Selected to the Inclement Weather Team to provide customer support during office closures.
Personal Injury Protection Adjuster
GEICO Insurance
Marlton, NJ
01.2004 - 10.2007
- Investigated auto claims, explained coverage, and ensured compliance.
- Managed complex injury claims, evaluated medical documentation, and negotiated settlements while ensuring compliance with state regulations and policy guidelines.
- Conducted thorough investigation of personal Injury claims, coordinated with healthcare providers, and maintained accurate documentation for claim resolution.
- Volunteered for the Assigned Risk Coverage team to process claims for Assigned Risk customers, which require more thorough handling and more frequent arbitration and Special Investigation Unit involvement.
Education
English Literature -
William Paterson University of New Jersey
Skills
- Customer Service
- Heavy Machinery
- Landscaping
- Network Troubleshooting
- Inventory Management
- Compassionate Communication
- Preventative Maintenance
Timeline
Delivery Associate
Raptor Logistics
03.2025 - Current
Cemetery Caretaker
BG Doyle Veterans Cemetery
06.2019 - 01.2025
Residential Installation Technician
Comcast
01.2016 - 03.2018
Workforce Operations Representative/Router
Comcast
01.2015 - 01.2016
Customer Service Representative
Canon Solutions America
02.2013 - 12.2014
Personal Injury Protection Adjuster
GEICO Insurance
01.2004 - 10.2007
English Literature -
William Paterson University of New Jersey