Stephon Malvern
San Antonio
Summary
Dynamic Delivery Associate with a proven track record at Rover Logistics, adept at GPS navigation and customer relations. Recognized for enhancing delivery efficiency and maintaining high customer satisfaction. Skilled in problem resolution and team development, consistently achieving timely deliveries while fostering a positive work environment.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Motivated server and bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Associate
Rover Logistics Amazon DSP
06.2025 - 10.2025
- Delivered packages efficiently while adhering to safety protocols and company standards.
- Operated delivery vehicle in compliance with traffic regulations and route plans.
- Communicated effectively with dispatch team to coordinate timely deliveries.
- Maintained accurate records of deliveries, ensuring accountability and transparency.
- Adapted quickly to changes in delivery schedules, demonstrating flexibility under pressure.
- Utilized GPS technology for optimal route navigation and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Food and Beverage Server/Bartender
Emerald Queen Casinos and Hotels
03.2024 - 06.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed cash register operations, accurately processing transactions and balancing payments.
- Assisted in menu knowledge improvement by engaging with team training sessions.
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Addressed and handled customer complaints in polite and professional manner.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
Delivery Associate
Amazon DSP Pacific Delivery LLC.
09.2024 - 02.2025
- Assisted in training new associates on operational procedures and best practices.
- Conducted pre-trip inspections on delivery vehicle to ensure operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Cocktail/Food Beverage Server/Bartender
Snoqualmie Casino and Hotel
08.2023 - 09.2024
- Build Rapport with High valued Clientele
- Private Server for both Current and ex professional Sports Players
- Delivered prompt and courteous beverage service to enhance guest experience.
- Operated POS system for accurate order processing and payment handling.
- Maintained cleanliness and organization of service areas to ensure operational efficiency.
- Assisted in training new staff on beverage preparation and customer service protocols.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Used experience and sale tactics to upsell items
- Showed advanced knowledge of menu as well as promotional items
Certified Personal Fitness Trainer
Anytime Fitness
05.2023 - 03.2024
- Designed customized fitness programs tailored to individual client goals and needs.
- Instructed clients on proper exercise techniques and safety protocols for injury prevention.
- Monitored client progress through regular assessments and adjusted training plans accordingly.
- Provided nutritional guidance to support overall health and fitness objectives.
- Implemented client retention strategies, enhancing satisfaction and long-term engagement.
- Managed personal training schedules efficiently, ensuring punctual appointments and optimal use of time with each client.
- Increased client retention by building strong relationships and maintaining a professional demeanor during all interactions.
Personal Trainer
Planet Fitness
02.2022 - 05.2023
- Designed personalized fitness programs tailored to individual client goals and needs.
- Educated clients on proper exercise techniques to ensure safety and effectiveness.
- Conducted fitness assessments to monitor progress and adjust training plans accordingly.
- Facilitated group fitness classes, promoting community engagement and teamwork among participants.
- Implemented promotional strategies to attract new members and retain existing clientele.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Temporary Laborer
Keystaffinc
11.2021 - 05.2022
- Operated heavy machinery to support daily construction activities and ensure project timelines met.
- Assisted in organizing job sites, maintaining cleanliness, and ensuring compliance with safety regulations.
- Collaborated with team members to execute tasks efficiently and improve workflow processes.
- Trained new laborers on proper tool usage and adherence to safety standards, enhancing team performance.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Improved worksite efficiency by maintaining clean and organized work areas.
Cocktail/FoodServer
Snoqualmie Casino and Hotel
08.2020 - 11.2021
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed multiple tables simultaneously, demonstrating strong organizational skills in fast-paced environment.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Unemployed Due to Stay at Home Order
Pandemic
03.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Construction Laborer
MGR Construction Services
05.2019 - 03.2020
- Operated heavy machinery to assist with site preparation and material handling.
- Collaborated with team members to ensure adherence to safety regulations and protocols.
- Assisted in the installation of structures, including framing and drywall applications.
- Maintained tools and equipment, ensuring optimal functionality and readiness for use.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
Temporary Laborer/Warehouse Worker
Express Employment
02.2017 - 05.2019
- Operated heavy machinery to transport materials efficiently across job sites.
- Assisted in loading and unloading shipments, ensuring safety protocols were followed.
- Collaborated with team members to maintain clean and organized work environments.
- Followed instructions closely to meet project deadlines and specifications consistently.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Reduced order processing times with meticulous attention to order picking and packaging.
Lead Closer/Lead Line Cook
Nordstrom's Cafe
06.2015 - 02.2017
- Closed high-value sales, achieving targets through consultative selling techniques.
- Developed and maintained strong client relationships to drive repeat business and referrals.
- Analyzed customer needs and proposed tailored solutions to enhance satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline closing processes and improve efficiency.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Server/To-Go Specialist
Red Robin Gourmet
04.2013 - 06.2015
- Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume periods.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing overall dining experience.
- Trained new servers on menu items, service standards, and operational procedures for improved team performance.
- Handled To-Go Orders
- Occasionally crafted Cocktails and Mocktails
Warehouse Associate
Columbia Distributing
11.2011 - 07.2012
- Operated forklifts and pallet jacks for efficient material handling.
- Managed inventory levels using warehouse management systems.
- Conducted regular quality checks to ensure product integrity.
- Coordinated shipments and deliveries, optimizing loading processes.
- Trained new associates on safety protocols and operational procedures.
- Collaborated with team members to improve workflow efficiency.
- Implemented best practices for maintaining a clean and organized workspace.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Associate of Applied Business - Transfer Ticket
Green River Community College
Auburn, Washington, WA06-2013
High School Diploma -
Kent Lake High School
Black Diamond, WA06-2012
Skills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Product knowledge
- Order processing
- Team development
- Administrative support
- Prioritization
- Building rapport
- Staff training
- Product sales
- Sales expertise
- Reading comprehension
- Service upselling
- Retail store support
Accomplishments
- Documented and resolved customer issue with regular drink order which led to upselling and building a relationship with the customer and continued interest in product and company. Top tier customer
- Increased revenue by implementing unique promotions.
- Achieved Tip percentage amount record by building rapport with the Most prized customer. Professional football player.
Certification
- Certified Serv Safe Food and Beverage Texas
- Certified TABC Alcohol Texas
- Certified CPR/AED
- Driver's License
- Certified Personal Trainer
Timeline
Delivery Associate
Rover Logistics Amazon DSP
06.2025 - 10.2025
Delivery Associate
Amazon DSP Pacific Delivery LLC.
09.2024 - 02.2025
Food and Beverage Server/Bartender
Emerald Queen Casinos and Hotels
03.2024 - 06.2025
Cocktail/Food Beverage Server/Bartender
Snoqualmie Casino and Hotel
08.2023 - 09.2024
Certified Personal Fitness Trainer
Anytime Fitness
05.2023 - 03.2024
Personal Trainer
Planet Fitness
02.2022 - 05.2023
Temporary Laborer
Keystaffinc
11.2021 - 05.2022
Cocktail/FoodServer
Snoqualmie Casino and Hotel
08.2020 - 11.2021
Unemployed Due to Stay at Home Order
Pandemic
03.2020 - 08.2020
Construction Laborer
MGR Construction Services
05.2019 - 03.2020
Temporary Laborer/Warehouse Worker
Express Employment
02.2017 - 05.2019
Lead Closer/Lead Line Cook
Nordstrom's Cafe
06.2015 - 02.2017
Server/To-Go Specialist
Red Robin Gourmet
04.2013 - 06.2015
Warehouse Associate
Columbia Distributing
11.2011 - 07.2012
Associate of Applied Business - Transfer Ticket
Green River Community College
High School Diploma -
Kent Lake High School