BRIANNA LOWE
McKinney,TX
Summary
Hardworking individual seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Highly organized, and skilled in written and verbal communication. Committed to utilizing my skills to help others, while working towards the mission of a company. A strong leader who works well under pressure, and exudes positivity. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.
Diligent Dispatcher with solid background in delivery services. Successfully ensured timely and accurate deliveries while maintaining strong customer relations. Demonstrated reliability and effective problem-solving skills in fast-paced environments.
Delivery professional with background in ensuring timely and accurate deliveries. Known for maintaining high standards and achieving results through effective communication and teamwork. Adaptable to changing needs and consistently dependable in collaborative settings.
Overview
6
6
years of professional experience
Work History
Delivery Associate
ELKO Logistics
Frisco, TX
02.2023 - Current
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed inventory control to maintain stock accuracy and reduce discrepancies.
- Implemented route optimization strategies to improve delivery times and fuel efficiency.
- Trained new associates on safety protocols, operational procedures, and equipment usage.
- Oversaw daily workflow of delivery team, enhancing productivity through effective delegation.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Escalated issues to supervisor for immediate remediation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Managed delivery route for optimal use of time and fuel.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Communicated with dispatch and customers for accurate delivery information.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Coordinated daily dispatch operations to ensure timely delivery and resource allocation.
- Monitored vehicle locations using GPS tracking systems to optimize route efficiency.
- Managed communication between drivers and management to resolve operational issues promptly.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Trained new dispatch staff on procedures, technology, and safety protocols effectively.
- Developed scheduling strategies that balanced workload among team members for optimal service levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 46 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Life Insurance Agent
Symmetry Financial Group
Prosper
10.2022 - Current
- Managed all patient documents including insurance filing and billing.
- Worked to adhere to all criteria established by the Insurance Underwriter when resolving issues.
- Brought forth advanced organizational and multitasking skills.
- Remained flexible, adaptable, and committed to success.
- Remained calm and considerate of customers at all times.
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
- Address all customer service queries in a polite, accurate, and timely fashion.
- Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge.
Delivery Driver
Domino's Pizza
Celina, TX
09.2022 - 04.2026
- Delivered orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Maintained accurate records of deliveries and transactions for accountability.
- Implemented best practices for vehicle maintenance to enhance reliability.
- Collaborated with team members to streamline operations during peak hours.
- Resolved customer complaints effectively, enhancing service quality and retention.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Improved delivery accuracy by diligently checking orders before departure.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Assistant Manager
Domino's
Lavon
05.2020 - 04.2026
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Prepared food carefully in response to customer requests or allergies.
- Assisted with food preparations prior to service.
- Handled food with sanitation and safety in mind.
- Made sure food at my station was ready before needed.
- Handled food with cleanliness and care.
- Safely stored food items, and kept inventories.
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Maintained a neat, organized, and safe working environment.
- Worked to ensure a positive and hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Supervised daily operations, ensuring compliance with quality standards and company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends, enhancing promotional strategies and product offerings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Frontend Team Lead
Walmart
Prosper
05.2022 - 09.2022
- Brought forth the ability to lead and direct a team.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Successfully handled visual merchandising, and worked to promote company vision.
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
- Organized and implemented job roles and functions among employees.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Worked to ensure a positive and hassle-free customer experience.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Maintained up-to-date knowledge of all retail promotions.
- Adhered to all safety rules and guidelines.
- Followed instructions and took initiative when appropriate.
- Brought forth a self-motivated attitude, as well as the ability to collaborate.
- Remained punctual and professional at all times.
Shift Runner
Domino's
Lawrence
01.2022 - 05.2022
- Provided the highest level of customer service at every shift.
- Approached each shift with an attentive and courteous attitude.
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Handled food with sanitation and safety in mind.
Education
No degree/ Some College -
University of Kansas
Lawrence05-2022
Diploma - undefined
Wylie East High School
Wylie05-2021
Skills
- Flexibility and Adaptability
- Hard Working
- Self-motivation
- Effective Time Management
- Decision Making
- Conflict Resolution
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Communication Skills
- Communication
- Leadership
- Problem Solving
- Ability to Multitask
- Customer Service
- Adaptability
- Teamwork
- Fast Learner
- Excellent Customer Service Skills
- Time Management
- Ability to Work in a Team
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Vehicle maintenance
- Fuel efficiency
- Problem-solving
- Teamwork and collaboration
- Valid Driver's license
- Time management skills
- Load securing
- Efficient navigation
- Punctual and reliable
- Customer service
- Safe driving
- Heavy lifting
- Time management
- Documentation and reporting
- Attention to detail
- Dependable and reliable
- Safe driving record
- Quality assurance
- Dispatch communication
- Positive attitude
- Order verification
- Package scanning
- Logistics
- Route optimization
- Load management
- Traffic laws
- Inventory management
- Physical stamina
- Record keeping
- Customer interaction
- Adaptability and flexibility
- Verbal and written communication
- Clear communication
- Multitasking and organization
- Vehicle inspection
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Staff development
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Complaint resolution
- Diversity and inclusion
- Influencing skills
- Employee training
- Daily workflow improvement
- Cash handling
- Overseeing daily activities
- Giving constructive feedback
Timeline
Delivery Associate
ELKO Logistics
02.2023 - Current
Life Insurance Agent
Symmetry Financial Group
10.2022 - Current
Delivery Driver
Domino's Pizza
09.2022 - 04.2026
Frontend Team Lead
Walmart
05.2022 - 09.2022
Shift Runner
Domino's
01.2022 - 05.2022
Assistant Manager
Domino's
05.2020 - 04.2026
Diploma - undefined
Wylie East High School
No degree/ Some College -
University of Kansas