Brenton Navarre
Brownstown,MI
Summary
Versatile and results-driven communications and account management professional with proven success in customer experience, sales, and credit management. Adept at delivering high-impact messaging, managing client relationships, and achieving business goals. Recognized for exceeding performance metrics, including Presidents Club honors. Excels in fast-paced, goal-oriented environments and passionate about solving problems through strategic communication and relationship building.
Overview
12
12
years of professional experience
Work History
Communications Specialist
Rocket Mortgage
Detroit, MI
05.2018 - Current
- Served as a key liaison between clients and mortgage bankers, ensuring timely, clear communication during the home financing process.
- Delivered tailored messaging across phone, email, and digital channels to increase client satisfaction and engagement.
- Collaborated cross-functionally to resolve escalated issues, maintain service level agreements, and provide a seamless loan experience.
- Recognized for consistently meeting and exceeding customer satisfaction and quality assurance goals.
Presidents Club Account Specialist
Rock Connections
Detroit, MI
05.2015 - 05.2018
- Top-performing sales and service representative in high-volume contact center, consistently recognized in the top percentile for performance.
- Selected to Presidents Club for outstanding achievement in client acquisition and retention.
- Managed warm and cold outreach to potential customers, qualifying leads, and nurturing relationships to drive conversions.
- Worked collaboratively with internal teams to optimize campaign success and support client needs.
Credit Manager
Rent A Center
Lincoln Park, MI
04.2013 - 05.2015
- Setting goals and weekly meetings with the District Manager and Store Manager: Prioritize collection of hard accounts.
- Visit past due customers at home and place of employment to communicate with customers and promote timely payments or retrieve merchandise
- Process letters and necessary legal paperwork per the State of Michigan laws and guidelines.
- Make sure Customer Account Representatives are adhering to company policies in regards to managing there routes.
Education
High School Diploma - General Studies
Jackson High School
Jackson, MIAccounting
Macomb Community College
Warren, MI06.2012
Skills
- Customer Communication
- Account Management
- Credit & Collections
- CRM Systems (eg, Salesforce)
- Call Center Operations
- Conflict Resolution
- Sales Strategy
- Leadership & Team Collabor
Military Experience:
United States Navy
USS John F Kennedy (CV-67)
Personnelmen
April 1995 - April 1999
Summary:
Personnelmen are essentially Human Resources specialists. They manage and maintain personnel records, provide counseling on career development, and administer pay and benefits. They also assist with personnel transfers, separations, and retirements
Timeline
Communications Specialist
Rocket Mortgage
05.2018 - Current
Presidents Club Account Specialist
Rock Connections
05.2015 - 05.2018
Credit Manager
Rent A Center
04.2013 - 05.2015
High School Diploma - General Studies
Jackson High School
Accounting
Macomb Community College