Brenyn Duran
Galt,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Jamba Juice
06.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of the team with specific daily tasks and responsibilities.
Sales Specialist
TROC Global
02.2023 - 06.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Diamond Shift Lead
Denny's Restaurant
09.2022 - 02.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Team Lead
Togo's & Baskin Robins
05.2022 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Assistant Ops & Freight Manager
Dollar Tree Stores
12.2020 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
Education
High School Diploma -
Estrellita High School
Galt, CA06.2016
Skills
- Operational Procedures
- Customer Loyalty
- Maintaining Clean Work Areas
- Verbal and Written Communication
- Constructive Feedback
- Job Assignments
- Cost Control
- Purchasing and Planning
- Operational Excellence
- Employee Supervision
- Cash Drawer Management
- Order Taking
- Credit and Cash Transactions
Timeline
Shift Lead
Jamba Juice
06.2023 - Current
Sales Specialist
TROC Global
02.2023 - 06.2023
Diamond Shift Lead
Denny's Restaurant
09.2022 - 02.2023
Team Lead
Togo's & Baskin Robins
05.2022 - 09.2022
Assistant Ops & Freight Manager
Dollar Tree Stores
12.2020 - 05.2022
High School Diploma -
Estrellita High School
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