Deanna Silvas
Milwaukee,WI
Summary
Experienced operational manager with a strong background in staff supervision and training. Delivered effective inventory management strategies that enhanced workflow and improved customer satisfaction. Committed to cultivating a positive work environment and resolving customer issues efficiently, driving operational success.
Overview
17
17
years of professional experience
Work History
Shift Lead
Walgreens
Milwaukee, Wisconsin
07.2022 - Current
- Supervised daily operations, enhancing workflow and team coordination.
- Trained staff on safety protocols and operational procedures for efficiency.
- Managed inventory levels to maintain stock availability and reduce waste.
- Facilitated communication between management and team members, improving clarity and collaboration.
- Enforced company policies to maintain a safe and respectful work environment.
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
- Supported training of new employees during their initial shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly, strengthening customer satisfaction and loyalty.
- Supervised and led employees to maintain productivity and customer service levels.
Manager
H&r Block
Milwaukee, Wisconsin
12.2008 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated schedules and meetings for executives and staff, facilitating efficient communication.
- Oversaw daily office operations to maintain a productive work environment.
- Managed office supplies and inventory, enabling seamless operations.
- Implemented filing systems to organize documents and improve accessibility.
- Assisted in onboarding new employees by providing training materials and resources.
- Resolved customer inquiries promptly, fostering positive client relationships.
Education
High School Diploma -
SouthEast High School
Wichita, KS06-1993
Skills
- Staff supervision
- Team leadership
- Staff training
- Operational procedures
- Inventory management
- Cash handling
- Customer service
Timeline
Shift Lead
Walgreens
07.2022 - Current
Manager
H&r Block
12.2008 - Current
High School Diploma -
SouthEast High School