Breon Christmas Jr

• Testing and validating Salesforce solutions, ensuring high-quality releases that meet both functional and business requirements.

• Designed and executed a wide range of test cases, applying industry-standard testing methodologies to maintain quality and improve performance.

• Developed and implemented test strategies that verified compatibility across different software integrations and Salesforce components.

• Leveraged programming knowledge to support test automation, enhancing test coverage and efficiency.

• Collaborated closely with developers and stakeholders, using strong communication skills to address issues and ensure a smooth testing process.

• Demonstrated strong organizational abilities, managing multiple tasks simultaneously while maintaining high attention to detail.

• Pursued continuous learning in testing tools and techniques to improve testing capabilities and adapt to evolving project needs.

• Proactively identified areas for quality improvement, taking ownership of tasks and driving them to completion.
• • Worked effectively in a team environment, adapting to changes and actively contributing to project goals.

• Conducted detailed review and analysis of software requirements to ensure complete understanding of project needs and test case coverage.

• Developed and prepared test scenarios focused on various user and functional perspectives.

• Performed basic regression testing to confirm that new changes did not negatively impact existing functionality.

• Executed usability testing to verify a seamless user experience across different application modules.

• Investigated and documented software errors and bugs, identifying database-related issues and inconsistencies.

• Ensured accurate tracking and organization of testing documentation and related files for easy access and reference.

• Reporting and Collaboration: Reporting directly to the Sr
• Manager, User Experience Testing, and closely collaborating with product management, UX/UI design, and development teams to align testing efforts with project goals
• Test Case Creation: Creating and executing comprehensive test cases that align with the features and improvements made to the EMPOWER platform
• This involves meticulous planning and documentation
• Testing Strategy Implementation: Playing a key role in implementing the overall testing strategy, defining test criteria, and ensuring that the testing process is consistent with our objectives
• Code Acceptance: Ensuring that all code changes meet the necessary acceptance criteria before deployment to production, guaranteeing a high-quality product
• Cross-Team Collaboration: Collaborating with product managers/owners, business/operations teams, and global technology teams throughout the software development lifecycle
• This involves communication, coordination, and alignment of goals and expectations
• Business Alignment: Serving as a crucial link between business Product Owners and technical delivery teams
• I am responsible for understanding and confirming that technology releases meet the business’s requirements and expectations
• Technology Expertise: Leveraging my expertise with SalesForce and other CRM platforms to enhance testing efforts, ensuring optimal functionality and user experience
• Leadership and Relationship Building: Demonstrating strong leadership skills while building positive relationships with team members and stakeholders
• I bring a background in information technology, contact center experience, and department and organizational leadership to the team

• Perform functional testing, integration testing, positive testing, negative testing, system testing, integration testing and User Acceptance Testing (UAT)
• Analyzed user requirements and business rules to prepare Test cases
• Documented and execute the Test cases manually to verify the expected results
• Report the details bugs in JIRA and follow up with developers regarding the fixes
• Investigated the Software bugs and interfaced with developers to resolve technical issues
• Performed cross browser testing on multiple web applications
• Use Jira testing tool attach screenshots and associate the defect the proper severity and priority and link the related Test Script
• Track, review, and analyze defects using Jira
• Review and analyzed test result documents and comparison to the systems workflows and requirements

• Reviewed Test Documents in coordination with client, development team and stakeholders including functional teams and business analysts
• Performed regression testing after business logic and UI change
• Assist Automation testers in using Cucumber to develop automation framework
• Involved in converting manual test cases to automation where possible
• Involved in different releases to validate dataset using SQL
• Attended Agile (SCRUM) meetings
• Assisted User Acceptance Testing (UAT) to ensure application satisfies user needs
• Analyzed Functional and Performance requirements and prepared test cases /scripts and test data strategy document
• Tracked, reviewed, and analyzed Defects and compared using Jira
• Prepared reports on defects generated during test execution daily
• Effectively implemented different QA methodologies/policies, strategies and plans in all stages of SDLC
• Created Test plan, Test Design, Test scripts and responsible for implementation of Test